Senior SAP IS-U Customer Service Consultant (Meter-to-Cash)

EY; San Francisco (CA); Remote; USD 128,000 - 213,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) plan

Paid time off

Job summary

EY is seeking an SAP IS-U Customer Service Senior Consultant to design, configure, test and implement customer‑facing SAP IS‑U solutions across the meter‑to‑cash lifecycle. You will translate utility requirements into functional SAP IS‑U designs, collaborate with business users, and support data conversion, testing and cutover readiness.

You will engage with stakeholders across Billing, FI‑CA, Device Management and digital channels, ensuring end‑to‑end process integrity while delivering

Qualifications

• Bachelor’s degree required.
• Typically 3–4 years SAP IS-U or SAP Utilities experience with at least 3 years hands‑on SAP IS-U Customer Service.
• Experience delivering functional requirements, configuration or solution design, testing and production support in utilities.

Responsibilities

• Gather and analyze requirements for customer and account maintenance, service requests and related processes.
• Configure SAP IS-U Customer Service components such as business partner, contract account and service connection.
• Design and support service‑request, notification, correspondence and customer contact processes.
• Translate requirements into SAP IS‑U functional designs and end‑to‑end workflows.
• Coordinate impacts across Billing, FI‑CA, Device Management, Work Management and digital channels.
• Prepare functional designs, configurations, test scenarios, data mappings and project deliverables.
• Execute unit and integration testing and support UAT, regression testing and defect resolution.
• Support data conversion activities and cutover readiness.

Skills

SAP IS-U CS

Customer Service

Stakeholder communication

Billing integration

Education

Bachelor's degree in related field

Tools

SAP IS-U

SAP S/4HANA Utilities

SAP CRM/Sales Cloud

Job description

EY is seeking an SAP IS-U Customer Service Senior Consultant to design, configure, test and implement customer‑facing SAP IS‑U solutions across the meter‑to‑cash lifecycle. You will translate utility requirements into functional SAP IS‑U designs, collaborate with business users, and support data conversion, testing and cutover readiness.

You will engage with stakeholders across Billing, FI‑CA, Device Management and digital channels, ensuring end‑to‑end process integrity while delivering