Senior SAP IS-U Customer Service Consultant—Meter-to-Cash

EY; Milwaukee (WI); Remote; USD 103,000 - 188,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking an SAP IS-U Customer Service Senior Consultant in the United States, with extensive experience in the meter-to-cash lifecycle and customer-service processes. You will design, configure, test, and implement customer-facing SAP IS-U solutions, translating business requirements into reliable functional designs across multiple workstreams.

Responsibilities include guiding end-to-end workflows, collaborating with stakeholders, and producing documentation and test artifacts.

Qualifications

• Bachelor's degree required.
• 3–4 years SAP IS-U or Utilities experience, incl. at least 3 years hands-on in SAP IS-U Customer Service.
• Hands-on experience delivering functional requirements, configuration or solution design, testing, and production support in utility environments.
• Experience with SAP IS‑U customer, business partner, contract account, utility contract, premise, service connection, and customer-service processes.
• Willingness to travel 40–60%.

Responsibilities

• Gather and analyze requirements for customer and account maintenance, service requests, move-in/move-out, transfers, start and stop service, and related processes.
• Configure and support SAP IS-U Customer Service solutions, including master data like business partner, contract account, and customer data.
• Design and support service-requests, notification, correspondence, and customer-contact processes with SAP IS-U and contact-center solutions.
• Translate service-operation requirements into SAP IS-U functional designs and workflows.
• Coordinate end-to-end process impacts across Billing, FI-CA, Device Management, and field service.
• Analyze exceptions affecting activation, billing readiness, payment status, and system integrations.
• Document business requirements and end-to-end process flows for web/mobile/self-service in SAP IS-U context.
• Prepare functional designs, configuration docs, test scenarios, data mappings, and project deliverables.
• Execute unit and integration tests and support UAT, regression testing, defect resolution, and production issue analysis.
• Support data conversion activities including mapping, validation, reconciliation, and cutover readiness.

Skills

SAP IS-U Customer Service

Customer lifecycle processes

Stakeholder management

Analytical skills

Travel readiness

Education

Bachelor's degree

Tools

SAP IS-U

Job description

EY is seeking an SAP IS-U Customer Service Senior Consultant in the United States, with extensive experience in the meter-to-cash lifecycle and customer-service processes. You will design, configure, test, and implement customer-facing SAP IS-U solutions, translating business requirements into reliable functional designs across multiple workstreams.

Responsibilities include guiding end-to-end workflows, collaborating with stakeholders, and producing documentation and test artifacts.