Senior SAP IS-U Consultant: Customer Service & Meter-to-Cash

EY; Baton Rouge (LA); On-site; USD 103,000 - 205,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement customer-facing SAP IS-U solutions across the meter-to-cash lifecycle. You will translate utility service requirements into functional designs and collaborate with stakeholders to deliver end-to-end processes.

The role requires 3–4 years of SAP IS-U experience, strong analytical and communication skills, and the ability to travel 40–60%. EY offers competitive U.S.

Qualifications

• Bachelor’s degree.
• Typically, 3–4 years SAP IS-U or SAP Utilities experience, including at least three years of hands‑on experience in SAP IS-U Customer Service.
• Hands‑on experience delivering functional requirements, configuration or solution design, testing, and production support in a utility environment.
• Experience with SAP IS‑U customer, business partner, contract account, utility contract, premise, service connection, and customer‑service processes.
• Travel is estimated at 40–60%.

Responsibilities

• Gather requirements for customer and account maintenance, service requests, move‑in/move‑out, transfers, start and stop service, and related customer processes.
• Support the functional design and configuration of SAP IS-U Customer Service solutions, including business partner, contract account, utility contract, premise, service connection, and related customer master data.
• Design and support service‑request, notification, correspondence, and customer‑contact processes in alignment with the deployed SAP IS‑U and contact‑center solutions.
• Translate service‑operation requirements into reliable customer, account, contract, premise, and service‑request workflows.
• Coordinate end‑to‑end process impacts and dependencies across Billing, FI‑CA, Device Management, Work Management, Retail Choice, digital channels, field service, and external contact‑center systems.
• Analyzing customer‑impacting exceptions involving service activation, account changes, billing readiness, payment status, field‑work requests, customer data, contract data, or system integrations.
• Designing and documenting business requirements and end‑to‑end process flows for customer self‑service web, mobile, and interactive voice response solutions integrated with SAP IS‑U Customer Service and meter‑to‑cash processes.
• Preparing functional designs, configuration documentation, test scenarios, process flows, data mappings, and other project deliverables.
• Executing unit and integration testing and supporting user acceptance testing, regression testing, defect resolution, and production issue analysis.
• Supporting customer, account, contract data conversion activities, including data mapping, validation, reconciliation, and cutover readiness.
• Supporting cutover, data validation, production incidents, operational procedures, and post‑go‑live stabilization for customer and contract processes.
• Collaborating with client stakeholders, business users, technical teams, integration teams, and project leadership to communicate issues, clarify requirements, and support timely solution decisions.
• Providing knowledge transfer, user procedures, and functional guidance to client teams and junior project team members while clearly documenting customer and data impacts.

Skills

SAP IS-U Customer Service

SAP IS-U Business Partner

SAP IS-U Contract Account

SAP S/4HANA Utilities

SAP CRM / SAP Sales and Service Cloud

Education

Bachelor’s degree

Tools

SAP IS-U

Job description

EY is seeking an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement customer-facing SAP IS-U solutions across the meter-to-cash lifecycle. You will translate utility service requirements into functional designs and collaborate with stakeholders to deliver end-to-end processes.

The role requires 3–4 years of SAP IS-U experience, strong analytical and communication skills, and the ability to travel 40–60%. EY offers competitive U.S.