Senior SAP ERCS Director - Utilities Transformation

Freelio; Northern (KY); Hybrid; USD 163,000 - 434,000; Full time

Job summary

Accenture is seeking an experienced leader to drive end-to-end transformation programs in the Utilities sector, focusing on Energy Retail, Customer Operations, and Meter-to-Cash modernization. You will partner with C-suite executives to shape strategy, optimize processes, and deliver measurable business value through digital channels and analytics.

The role requires deep industry expertise, strong advisory and leadership skills, and a track record of growing client accounts through innovative,

Qualifications

• 12+ years of experience in the Utilities sector with deep expertise in Energy Retail, Customer Operations, and Meter-to-Cash transformation.

Responsibilities

• Lead large-scale transformation programs across Energy Retail and Customer Operations.
• Advise C-suite executives, shaping enterprise priorities and outcomes.
• Define and drive market-leading offerings in Energy Retail and Customer Transformation.
• Originate and close new business, contributing to revenue growth and client expansion.
• Oversee multi-disciplinary delivery teams with accountability for scope, timeline and budget.
• Build high-performing teams and mentor senior talent.
• Collaborate across Accenture’s ecosystem to deliver integrated solutions.

Skills

Executive communication

Strategic advisory

Leadership

Data analytics

Customer transformation

Negotiation

Education

Bachelor's degree or equivalent

Tools

SAP CIS

CRM systems

Job description

Accenture is seeking an experienced leader to drive end-to-end transformation programs in the Utilities sector, focusing on Energy Retail, Customer Operations, and Meter-to-Cash modernization. You will partner with C-suite executives to shape strategy, optimize processes, and deliver measurable business value through digital channels and analytics.

The role requires deep industry expertise, strong advisory and leadership skills, and a track record of growing client accounts through innovative,