SAP ERCS Manager for Energy Utilities Transformation

Accenture; Arlington (VA); On-site; USD 87,000 - 270,000; Full time

Job summary

Accenture is seeking a senior consultant to lead strategic engagements in energy retail and customer service. You will interact with senior client executives, drive digital transformation and operational improvements, and guide project delivery across teams.

The role requires deep utility sector expertise, SAP experience, and a track record in customer transformation initiatives, with travel up to 25-100% depending on client needs. Virginia location preferred.

Qualifications

• Minimum of 5 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery.
• Minimum of 3 years of functional experience in/with SAP.
• Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer‑centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high‑performance work.

Job description

Accenture is seeking a senior consultant to lead strategic engagements in energy retail and customer service. You will interact with senior client executives, drive digital transformation and operational improvements, and guide project delivery across teams.

The role requires deep utility sector expertise, SAP experience, and a track record in customer transformation initiatives, with travel up to 25-100% depending on client needs. Virginia location preferred.