Senior SAP Utilities Consultant — Lead Transformation

Accenture; Pittsburgh (Allegheny County); On-site; USD 60,000 - 206,000; Full time

Job summary

Accenture is seeking a seasoned consultant to lead strategic engagements in energy retail and customer service, focusing on digital transformation and enhanced customer experience. You will act as a primary client contact for senior leaders, guiding transformational initiatives and delivering measurable business impact.

The role requires SAP experience and expertise in Meter-to-Cash processes, with opportunities to influence governance, drive revenue growth, and shape client operating models

Qualifications

• Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery
• Minimum of 2 years of functional experience in SAP
• Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements)
• Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work

Job description

Accenture is seeking a seasoned consultant to lead strategic engagements in energy retail and customer service, focusing on digital transformation and enhanced customer experience. You will act as a primary client contact for senior leaders, guiding transformational initiatives and delivering measurable business impact.

The role requires SAP experience and expertise in Meter-to-Cash processes, with opportunities to influence governance, drive revenue growth, and shape client operating models