Senior Salesforce Systems Analyst — Hybrid (El Segundo)

24 Hour Home Care - Corporate Division; El Segundo (CA); Hybrid; USD 85,000 - 102,000; Full time

Job summary

24 Hour Home Care is seeking a Senior IT Systems Analyst to drive Salesforce-focused design, implementation, and optimization. You will collaborate with business stakeholders and IT to deliver system solutions, enhancements, and ongoing support in a hybrid setup, reporting to the El Segundo office once monthly.

The role requires a bachelor's in IT/CS and 3+ years of Salesforce admin/developer experience, with strong troubleshooting, documentation, and user training skills.

Qualifications

• Bachelor’s degree in IT, CS, or a related field.
• 3+ years in Salesforce admin/developer roles.
• Experience designing, implementing, and troubleshooting IT systems.
• Experience with project management and technical support.
• Strong IT systems, infrastructure, and security knowledge.

Responsibilities

• Triage system tickets and prioritize requests for resolution.
• Collaborate with stakeholders and developers to identify system needs.
• Design and implement Salesforce enhancements and other solutions.
• Test changes to ensure functionality, security, and alignment with requirements.
• Maintain system documentation and implementation records.
• Provide troubleshooting and escalate complex issues as needed.
• Train and support users on system functionality and processes.

Skills

Salesforce admin & dev

Systems analysis

Ticket management

System testing

Documentation

Project coordination

Stakeholder communication

User training

IT security awareness

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field

Tools

Salesforce

Job description

24 Hour Home Care is seeking a Senior IT Systems Analyst to drive Salesforce-focused design, implementation, and optimization. You will collaborate with business stakeholders and IT to deliver system solutions, enhancements, and ongoing support in a hybrid setup, reporting to the El Segundo office once monthly.

The role requires a bachelor's in IT/CS and 3+ years of Salesforce admin/developer experience, with strong troubleshooting, documentation, and user training skills.