Salesforce Business Analyst

SP Software Solutions; Los Angeles (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading IT consulting firm is searching for an experienced Senior Salesforce Consultant / Business Systems Analyst in Los Angeles, CA. This role involves solution design in Salesforce, requiring expertise in Salesforce Administration, collaborative skills, and a strong consulting background. Ideal candidates will have 8+ years of IT experience, including 5 years in Salesforce, and a solid track record with multiple Salesforce implementations. This position offers a contract employment type and is suited for mid-senior level professionals.

Qualifications

• 8+ years of total IT experience, including at least 5 years in Salesforce.com.
• Proven track record in 4–5 Salesforce implementations, each lasting at least 6 months.
• Strong domain experience in Healthcare payer business.

Responsibilities

• Lead Salesforce solution design across various Clouds.
• Collaborate to gather and translate requirements into solutions.
• Prepare detailed design documentation, including gap analysis.

Skills

Salesforce Administration

Consulting Skills

Stakeholder Management

Requirements Analysis

Salesforce Implementations

Interpersonal Communication

JIRA

Confluence

Tools

Salesforce

Force.com

Apex

Visualforce

Job description

Job Title: Senior Salesforce (SFDC) Consultant / Business Systems Analyst (BSA)

Duration: Long Term

Overview

We are looking for an experienced Senior Salesforce Consultant/BSA with strong Salesforce Administration and Consulting certifications. The ideal candidate will be responsible for solution design in Salesforce, working closely with Senior Salesforce Architects and client SMEs. This is a client-facing role requiring strong consulting, solutioning, and stakeholder management skills.

Key Responsibilities

• Lead or play a major role in Salesforce solution design across Sales, Service, Experience, Health, and Data Clouds.
• Collaborate with business and IT teams to gather and translate requirements into functional and technical solutions.
• Partner closely with Senior Salesforce Architects, Enterprise Architecture teams, and executive-level sponsors (VP/Director) to ensure alignment with business goals.
• Conduct end-to-end requirements gathering, including EPICs, features, and user stories using tools like JIRA and Confluence.
• Prepare detailed requirement and solution design documentation, including gap analysis, use cases, and scope documents.
• Coordinate with offshore teams for development, configuration, and testing during build and deployment phases.
• Facilitate design brainstorming and requirements clarification sessions across multiple geographies.
• Participate in Scrum of Scrums model for large-scale Salesforce programs.
• Build prototype configurations in Salesforce (Sales/Service/Experience Cloud, Force.com, AgentForce) during the design phase.
• Provide architectural oversight and ensure alignment with CRM roadmaps and Salesforce best practices.

Required Skills and Experience

• 8+ years of total IT experience, including at least 5 years in Salesforce.com.
• Proven track record in 4–5 Salesforce implementations (Sales, Service, Experience, Health, or Data Cloud), each lasting at least 6 months.
• Strong domain experience in Healthcare payer business, particularly within Sales processes.
• Hands‑on experience in requirements analysis, documentation, and management (EPICs, user stories, etc.).
• Proficiency with JIRA, Confluence, and other issue/requirement tracking tools.
• Strong understanding of Salesforce objects, configuration, and administration essentials.
• Experience in CRM roadmap planning, architectural design, and Force.com implementations.
• Excellent interpersonal, communication, and stakeholder management skills, with experience handling large enterprise programs.
• Experience with onsite‑offshore coordination and flexibility for late evening or early morning calls.
• Apex/Visualforce and Salesforce code optimization knowledge are good to have but not mandatory.

Good to Have

• Experience in code‑level re‑engineering or optimization on Salesforce.
• Exposure to custom app development on the Force.com platform.

Seniority Level

• Mid‑Senior level

Employment Type

• Contract

Job Function

• Information Technology

Industries

• IT Services and IT Consulting

Location: Various, including Los Angeles, CA; Hawthorne, CA; Calabasas, CA; Irwindale, CA; City of Industry, CA.