Senior IT Systems Analyst

24Hr HomeCare, LLC; El Segundo (CA); Hybrid; USD 85,000 - 102,000; Full time

Job summary

24 Hour Home Care is seeking a Senior IT Systems Analyst to drive design, implementation, and optimization of business systems, with a primary focus on Salesforce. You will partner with stakeholders and IT teams to evaluate needs, develop solutions, and support ongoing enhancements.

The role involves ticket triage, design and testing of Salesforce features, and maintenance of documentation, with hybrid work requiring monthly office presence in El Segundo.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of Salesforce Developer and/or Administrator experience.
• Experience supporting system design, implementation, enhancements, and troubleshooting.
• Experience with project management and technical support.
• Strong understanding of IT systems, infrastructure, and technology best practices.

Responsibilities

• Triage incoming system tickets, prioritize requests based on urgency and impact, and manage assigned tickets through resolution.
• Partner with stakeholders, developers, and project teams to identify system needs and improve applications and workflows.
• Design and implement Salesforce enhancements and other system solutions with requirements, timelines, and implementation considerations.
• Test system changes to ensure functionality, security, and alignment with business requirements.
• Maintain system documentation, ticket updates, and implementation records for maintenance and future enhancements.
• Provide troubleshooting and technical support for Salesforce and other business systems, escalating complex issues as needed.
• Train and support users on system functionality, enhancements, and processes.

Skills

Salesforce administration

Systems analysis

Ticket management

System testing

Project coordination

Technical problem-solving

Stakeholder communication

User training

IT security awareness

Education

Bachelor’s degree in IT/CS

Job description

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

You are a passionate and performance-driven t eam player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit ofOwn(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role:

The Senior IT Systems Analyst supports the design, implementation, and ongoing optimization of business systems, with a primary focus on Salesforce. This role partners with business stakeholders and IT teams to evaluate needs, develop system solutions, manage enhancements, and provide ongoing technical support.

Primary Responsibilities

• Triage incoming system tickets, prioritize requests based on urgency and impact, and manage assigned tickets through resolution.
• Partner with business stakeholders, developers, and project teams to identify system needs and improve existing applications and workflows.
• Design and implement Salesforce enhancements and other system solutions, including requirements, timelines, and implementation considerations.
• Test system changes and enhancements to ensure functionality, security, and alignment with business requirements.
• Maintain clear system documentation, ticket updates, and implementation records to support ongoing maintenance and future enhancements.
• Provide troubleshooting and technical support for Salesforce and other business systems, escalating complex issues as appropriate.
• Train and support users on system functionality, enhancements, and processes.

This is a hybrid position, coming into the El Segundo office 1x per month.

Please note that this is a temporary position.

What You Bring to the Table:

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of Salesforce Developer and/or Administrator experience.
• Experience supporting system design, implementation, enhancements, and troubleshooting.
• Experience with project management and technical support.
• Strong understanding of IT systems, infrastructure, and technology best practices.

Skills

• Salesforce administration and development
• Systems analysis and solution design
• Ticket management and troubleshooting
• System testing and documentation
• Project coordination and implementation
• Technical problem-solving
• Stakeholder communication
• User training and support
• IT compliance and security awareness

What We Bring to the Table:

Learn more about 24 Hour Home Care's benefits for temporary employees here !

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$85,488 - $101,525 USD