Senior Salesforce Solutions Analyst

Jostens

Minneapolis (MN)

Hybrid

USD 95,000 - 105,000

Full time

46 hours ago

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Benefits offered by this job

Health insurance

401(k) plan with immediate vesting

Hybrid schedule with 3 on-site days a周

Paid time off and holidays

Tuition reimbursement

Job summary

Jostens in Minneapolis, MN seeks a Senior Business Analyst to partner with stakeholders, analyze current processes, and define Salesforce-based improvements. You will work on Sales Cloud, Service Cloud, integrations, and core platform capabilities, translating needs into requirements, user stories, and test scenarios for admins and developers.

You will help improve user experience, data quality, and operational effectiveness while collaborating across delivery teams in an Agile environment.

Qualifications

Bachelor's degree in business, information systems, technology, or a related discipline or equivalent experience.
At least 5 years of progressive business-analysis experience including elicitation, modeling, and stakeholder facilitation.
At least 4 years of experience supporting Salesforce initiatives or Salesforce-enabled processes.
Working knowledge of Sales Cloud, Service Cloud, core Salesforce capabilities, and common integration concepts.
Ability to translate business needs into process flows, user stories, acceptance criteria, and test scenarios for admins, developers, and support teams.
Experience planning and supporting system testing and user acceptance testing, including defect documentation and resolution.
Strong analytical and problem-solving skills with data-informed decisions.

Responsibilities

Elicit and analyze business objectives, challenges, requirements, and success measures through interviews and workshops.
Document current-state processes, identify root causes, and design future-state processes.
Create process flows and artifacts clarifying roles, decisions, and system interactions.
Translate business needs into clear functional and nonfunctional requirements, user stories, and acceptance criteria.
Support backlog readiness, scope clarification, dependencies, and estimation with product owners and delivery teams.
Apply knowledge of Salesforce to evaluate options and align solutions with business outcomes.
Collaborate with Salesforce admins, developers, architects, and support to resolve questions.
Identify data, security, integration, reporting, and UX considerations early in lifecycle.
Develop test strategies, scenarios, and cases; coordinate testing and UAT.