Salesforce Business Analyst

Ampcus Inc; Illinois; Hybrid; USD 80,000 - 110,000; Part time

Job summary

Ampcus Inc. in Riverwoods, IL seeks a Salesforce Business Analyst to drive reporting and analytics for Sales and Service Cloud. You will partner with business teams to translate needs into scalable reports, dashboards and KPIs, and ensure data quality for accurate insights.

The role requires 3-5 years of BA experience, strong communication, and ability to work across IT and analytics teams in a hybrid environment. This is a 6-month assignment with potential extension.

Qualifications

• 3–5 years as a business analyst focusing on Salesforce reporting.
• Experience translating business needs into dashboards, KPIs and reports.
• Ability to collaborate with stakeholders and document user stories.

Responsibilities

• Translate business needs into scalable Salesforce reporting solutions and dashboards.
• Collaborate with stakeholders to gather requirements and create functional specs.
• Design and maintain reports to track pipeline, opportunities, cases, and SLA metrics.
• Onboard end users and partner with IT/analytics for data integration.
• Document data dictionaries, report catalogs and governance policies.

Skills

Stakeholder communication

Requirements gathering

Business analysis

Salesforce reporting

Tools

Salesforce

Reports & Dashboards

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Salesforce Business Analyst

Locations: Riverwoods, IL -- Hybrid

Duration: 6 months assignment with the possibility of extension

Job Description:

• Salesforce Business Analyst (3-5 years) focused on Sales and Service Cloud, with a strong emphasis on business processes, reporting and analytics.
• Key responsibilities include translating business needs into scalable Salesforce reporting solutions, dashboards, and KPIs for sales and service teams.
• Collaborate with stakeholders to gather requirements, document user stories, and create detailed functional specifications for reports and dashboards.
• Design, build, and maintain Salesforce reports, dashboards, and advanced reports to track pipeline, opportunities, case volumes, SLA metrics, and customer satisfaction.
• Configure and optimize Sales and Service Cloud objects, fields, validation rules, and security permissions to ensure accurate data capture for reporting.
• Develop data models and data quality controls, perform data cleansing.
• Onboarding/Training end users on new and updated reports and dashboards.
• Partner with IT and data analytics teams to integrate Salesforce data with external systems as needed for comprehensive reporting.
• Create and maintain documentation, including data dictionaries, report catalogs, and governance policies.
• Stay current with Salesforce releases and best practices, assessing impact on reporting capabilities and driving continuous improvement.
• Strong communication, problem-solving, and facilitation skills, with the ability to translate technical concepts for non-technical stakeholders.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans, or individuals with disabilities.