Senior Salesforce Business Analyst - Hybrid

Socket.dev

Minneapolis (MN)

Hybrid

USD 95,000 - 105,000

Full time

5 days ago

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Benefits offered by this job

Hybrid schedule 3 days onsite

401K plan

Paid time off

Company paid holidays

Tuition reimbursement after 6 months

Job summary

Jostens is seeking a Senior Business Analyst (Salesforce) to lead business-process analysis, requirements, and testing across Sales Cloud and Service Cloud initiatives. You will collaborate with Salesforce admins, developers, and integration teams to translate needs into actionable user stories and acceptance criteria.

The role requires strong analytical skills, excellent communication, and experience in Agile environments.

Qualifications

Bachelor's degree in business, information systems, technology, or a related discipline, or equivalent combination of education and related experience.
At least 5 years of progressive business-analysis experience including elicitation, process analysis, modeling, and stakeholder facilitation.
At least 4 years of experience supporting Salesforce initiatives or Salesforce-enabled processes.
Working knowledge of Sales Cloud, Service Cloud, core Salesforce capabilities, and common integration concepts.
Ability to translate business needs into process flows, requirements, user stories, acceptance criteria, and test scenarios.
Experience planning and supporting system testing and user acceptance testing.
Strong analytical and problem-solving skills with data-informed decision-making.
Excellent written and verbal communication, with ability to present to both business and technical audiences.
Ability to manage multiple priorities and adapt to changing business needs and technology.
Experience working within Agile delivery processes including backlog refinement and sprint planning.
Experience using Jira to manage user stories, acceptance criteria, dependencies, defects, and delivery status

Responsibilities

Elicit and analyze business objectives, challenges, requirements, and success measures through interviews, workshops, and data review.
Document current-state processes, identify root causes, design future-state processes and improvements.
Create process flows and artifacts clarifying roles, decisions, rules, handoffs and system interactions.
Translate needs into clear functional and nonfunctional requirements, user stories, acceptance criteria, and documentation.
Collaborate with product owners and delivery teams to refine scope and maintain backlog readiness.
Support estimation, sprint planning, demonstrations, retreats, and other delivery activities as appropriate.
Apply knowledge of Sales Cloud and Service Cloud to evaluate options and align solutions with outcomes.
Partner with Salesforce admins, developers, architects, integrations, and support teams to clarify requirements.
Identify data, security, integration, reporting, and UX considerations early in the lifecycle.
Develop test strategies, scenarios and cases; coordinate system testing and UAT.
Validate delivered functionality against requirements; document defects and resolve issues.
Assist with release readiness, planning, production validation, and transition to support.
Communicate requirements, decisions, risks, dependencies, and status to business and technical audiences.
Develop or contribute to process documentation, release communications, and training materials.
Monitor adoption and outcomes; recommend follow-up improvements.
Promote consistent BA, testing and documentation practices across Salesforce initiatives.
Remain current on Salesforce capabilities and BA practices; adapt to new tech.
Perform other related responsibilities as assigned.