Business Analyst with Salesforce experience

Tata Consultancy Services; Pittsburgh (Allegheny County); On-site; USD 100,000 - 125,000; Full time

Job summary

Tata Consultancy Services is seeking a Business Analyst with strong Salesforce experience to bridge the gap between business stakeholders and technical teams. You will gather and analyse requirements, document processes, and design scalable Salesforce solutions that support organizational goals.

The role requires hands-on Salesforce experience, knowledge of data models and security, and proficiency in creating user stories, process maps, and test cases within Agile environments.

Qualifications

• 3+ years of experience as a Business Systems Analyst, Business Analyst, or similar role.
• 2+ years of hands-on experience working with Salesforce Sales Cloud, Service Cloud, or related Salesforce products.
• Strong understanding of business process analysis, requirements gathering, and documentation techniques.
• Experience creating user stories, process maps, functional specifications, and test cases.
• Knowledge of Salesforce platform capabilities, data models, security, reporting, and automation tools.
• Experience working in Agile and Scrum environments. Excellent communication, presentation, and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Bridge the gap between business stakeholders and technical teams.
• Gather and analyse business requirements and deliver scalable Salesforce solutions.
• Collaborate with Salesforce Administrators, Developers, Architects, and cross-functional teams.
• Configure and support Salesforce functionality including workflows, reports, dashboards, and automation tools.
• Support UAT, test planning, and defect resolution.
• Monitor system performance and recommend enhancements.

Skills

Salesforce

Business Analysis

Requirements Gathering

User Stories

Process Mapping

Stakeholder Management

Agile/Scrum

Tools

Jira

Azure DevOps

Salesforce Lightning

Job description

Business Analyst with Salesforce experience

Must Have Technical/Functional Skills

• 3+ years of experience as a Business Systems Analyst, Business Analyst, or similar role.
• 2+ years of hands-on experience working with Salesforce Sales Cloud, Service Cloud, or related Salesforce products.
• Strong understanding of business process analysis, requirements gathering, and documentation techniques.
• Experience creating user stories, process maps, functional specifications, and test cases.
• Knowledge of Salesforce platform capabilities, data models, security, reporting, and automation tools.
• Experience working in Agile and Scrum environments. Excellent communication, presentation, and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Preferred Qualifications

• Salesforce Administrator Certification.
• Salesforce Business Analyst Certification.
• Experience with Salesforce Lightning Experience.
• Knowledge of Salesforce integrations, APIs, and third-party applications.
• Experience with Jira, Azure DevOps, or other project management tools.
• Familiarity with CRM implementations and data migration projects.
• Experience supporting Sales, Service, Marketing, or Customer Success organizations.

Roles & Responsibilities

• Business Systems Analyst with strong Salesforce experience to bridge the gap between business stakeholders and technical teams.
• Responsible for gathering and analysing business requirements, identifying process improvements, and delivering scalable Salesforce solutions that support organisational goals.
• Blend of business analysis expertise, Salesforce platform knowledge, and experience working in Agile environments.
• Collaborate with business stakeholders to gather, document, and validate business requirements.
• Analyse current business processes and identify opportunities for optimisation and automation.
• Translate business needs into functional specifications, user stories, process flows, and solution designs.
• Partner with Salesforce Administrators, Developers, Architects, and cross-functional teams to implement Salesforce solutions.
• Configure and support Salesforce functionality, including workflows, reports, dashboards, custom objects, validation rules, and automation tools.
• Facilitate requirements workshops, stakeholder meetings, and solution reviews.
• Conduct gap analyses and recommend technology solutions aligned with business objectives.
• Support system testing efforts, including User Acceptance Testing (UAT), test planning, and defect resolution.
• Monitor system performance and recommend enhancements to improve user experience and operational efficiency.
• Develop training materials and provide end-user support and documentation.
• Ensure compliance with data governance, security, and best practices within the Salesforce platform.

Salary Range- $100,000-$125,000 a year