Senior Salesforce Platform Analyst HYBRID

Rotech Healthcare; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Rotech Healthcare is seeking a Senior Salesforce Platform Analyst to support, enhance, and optimize our enterprise Salesforce environment. This role combines Salesforce administration, solution design, business analysis, and troubleshooting to deliver scalable, reliable business solutions.

The ideal candidate will have strong Salesforce administration and development experience, with a focus on process improvement and translating business needs into technical results within healthcare provider

Qualifications

• Experience administering Salesforce environments and driving system improvements.
• Ability to translate business needs into technical solutions within healthcare workflows.

Responsibilities

• Administer and optimize Salesforce Service Cloud and related modules.
• Collaborate with product owners, architects, developers, and vendors to deliver scalable solutions.
• Analyze and troubleshoot platform issues across integrations and data flows.
• Proactively drive process improvements and transformation initiatives.

Skills

Salesforce administration

Business analysis

Solution design

Stakeholder communication

Education

Bachelor's degree in a related field

Tools

Salesforce

Webex Contact Center

WebRTC

Agentforce

Job description

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Job Summary

Rotech is seeking a well-rounded Senior Salesforce Platform Analyst to support, enhance, and optimize our enterprise Salesforce environment. This role combines Salesforce administration, solution design, business analysis, platform enablement, troubleshooting, and targeted development to deliver scalable, reliable business solutions.

The ideal candidate will possess strong Salesforce administration and development experience, a passion for process improvement, and a proven ability to translate business needs into effective technical solutions. Healthcare industry experience is highly preferred, particularly within provider organizations that manage referrals, orders, patient service workflows, and fulfillment processes in DME/HME, Home Health, Pharmacy, or related environments.

Working closely with business stakeholders, leadership, architects, developers, contact center teams, and external vendors, this individual will play a key role in advancing Rotech's business transformation initiatives across the Salesforce ecosystem, including Service Cloud, Service Cloud Voice, Omni-Channel, Knowledge, Agentforce, and related technologies.

The successful candidate must be a proactive problem solver who can effectively communicate with stakeholders at all levels, drive initiatives to completion, make sound decisions, and balance both business and technical priorities in a fast-paced environment.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Administer and improve Salesforce Service Cloud, including Knowledge, article lifecycle management, data categories, approval processes, search optimization, content governance, and knowledge strategies that improve agent productivity and customer experience.
• Analyze and troubleshoot end-to-end voice routing and agent desktop issues across Salesforce, Webex Contact Center, WebRTC, embedded connector components, automation, and related integrations.
• Collaborate with product owners, project managers, architects, developers, database teams, vendors, and business leaders to create scalable solutions, process models, architecture diagrams, prototypes, reports, dashboards, and supporting documentation.
• Configure, maintain, and continuously improve Salesforce using a declar