Senior Salesforce Platform Lead for HealthTech
Rotech Healthcare Inc.
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Job summary
Rotech Healthcare Inc. is seeking a Senior Salesforce Platform Analyst to support, enhance, and optimize our enterprise Salesforce environment.
This role combines administration, solution design, business analysis, and targeted development to deliver scalable, reliable business solutions. The ideal candidate will possess strong Salesforce administration and development experience, a passion for process improvement, and the ability to translate business needs into technical solutions within a
Qualifications
- Experience administering Salesforce Service Cloud and related modules.
- Healthcare provider environment experience is preferred.
- Strong collaboration with stakeholders to translate business needs into technical solutions.
Responsibilities
- Administer and optimize Salesforce Service Cloud and related tools.
- Analyze and troubleshoot voice routing and agent desktop issues across Salesforce and integrations.
- Collaborate with product owners, architects, developers, and vendors to design scalable solutions.
- Configure and maintain Salesforce using Flow, validation rules, and metadata.
- Develop solutions using Apex, LWCs, platform events, and APIs when needed.
- Evaluate Agentforce capabilities and AI integration opportunities.
- Monitor health, performance, security, and incidents; perform root-cause analysis.
Skills
Tools
Job description
Rotech Healthcare Inc. is seeking a Senior Salesforce Platform Analyst to support, enhance, and optimize our enterprise Salesforce environment.
This role combines administration, solution design, business analysis, and targeted development to deliver scalable, reliable business solutions. The ideal candidate will possess strong Salesforce administration and development experience, a passion for process improvement, and the ability to translate business needs into technical solutions within a
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