Senior Salesforce Business Analyst — FSC & Insurance

Coforge; Sioux Falls (SD); On-site; USD 110,000 - 150,000; Full time

Job summary

We are Coforge, seeking a Sr. Salesforce Business Analyst to join our team in Sioux Falls, SD or Des Moines, IA. You will gather, analyze, and document business requirements, translate them into user stories and acceptance criteria, and facilitate workshops and UAT sessions.

You will collaborate with Salesforce Architects, Developers, and QA teams, support Agile delivery, and drive improvements across the insurance lifecycle, commissions, and customer management within Salesforce FSC.

Qualifications

• 10-15 years of BA experience with strong Salesforce knowledge.
• Deep understanding of Sales Cloud, FSC and Service Cloud capabilities.
• Translate requirements into scalable Salesforce solutions and user stories.
• Lead discovery sessions, roadmaps, and backlog prioritization.
• Experience with Insurance Agent/Distribution processes and UAT.
• A proven track record in Agile delivery and cross-functional collaboration.

Responsibilities

• Gather, analyze, and document business requirements.
• Translate requirements into user stories, acceptance criteria, and specs.
• Facilitate workshops, stakeholder meetings, and UAT sessions.
• Collaborate with Salesforce Architects, Developers, and QA teams.
• Support Agile delivery, backlog grooming, sprint planning, and releases.
• Drive process improvements for insurance agent onboarding and policy lifecycle.
• Support Salesforce FSC implementations and enhancements.

Skills

Business Analysis

Salesforce FSC

Salesforce Sales Cloud

Salesforce Service Cloud

Financial Services Cloud

Policy Lifecycle

Workshop Facilitation

Agile/Scrum

UAT Planning

Education

Salesforce Administrator Certification (ADM 201)

Tools

Jira

Job description

We are Coforge, seeking a Sr. Salesforce Business Analyst to join our team in Sioux Falls, SD or Des Moines, IA. You will gather, analyze, and document business requirements, translate them into user stories and acceptance criteria, and facilitate workshops and UAT sessions.

You will collaborate with Salesforce Architects, Developers, and QA teams, support Agile delivery, and drive improvements across the insurance lifecycle, commissions, and customer management within Salesforce FSC.