Senior Salesforce Sales Cloud Analyst

International Business Machines Corporation; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

IBM is seeking a Sr Business System Analyst to join the Salesforce teams supporting Sales Cloud and Marketing Cloud. You will collaborate with Product Owner, Salesforce Engineers, and Architects to design, configure, and deliver high-quality solutions in an agile environment.

You will analyze requirements, write user stories, ensure SOX/compliance, and help expand the SFDC ecosystem. Strong CRM knowledge and problem solving are essential.

Qualifications

• Bachelor's degree in computer science or a related field.
• 5+ years of SFDC experience and CRM knowledge.
• Experience in agile development with CI/CD tooling.
• Strong understanding of the SFDC ecosystem and CRM software.
• Able to learn quickly and communicate with cross-functional teams.

Responsibilities

• Write user stories and acceptance criteria per business needs.
• Refine backlog and drive solution delivery with the team.
• Configure Salesforce and implement changes per requirements.
• Analyze business requirements, perform gap and root-cause analysis.
• Identify dependencies and work with cross-functional teams.
• Ensure SOX compliance and IT general controls.
• Collaborate with Product Owner, Salesforce Engineers, and architects.

Skills

SFDC

Agile development

CI/CD tools

Git

CRM software

Education

Bachelor's Degree

Tools

Git

VS Code

SonarQube

Sales Cloud

Marketing Cloud

Job description

IBM is seeking a Sr Business System Analyst to join the Salesforce teams supporting Sales Cloud and Marketing Cloud. You will collaborate with Product Owner, Salesforce Engineers, and Architects to design, configure, and deliver high-quality solutions in an agile environment.

You will analyze requirements, write user stories, ensure SOX/compliance, and help expand the SFDC ecosystem. Strong CRM knowledge and problem solving are essential.