Sr. Salesforce Biasness Analyst

Coforge; Sioux Falls (SD); On-site; USD 110,000 - 150,000; Full time

Job summary

We are Coforge, seeking a Sr. Salesforce Business Analyst to join our team in Sioux Falls, SD or Des Moines, IA. You will gather, analyze, and document business requirements, translate them into user stories and acceptance criteria, and facilitate workshops and UAT sessions.

You will collaborate with Salesforce Architects, Developers, and QA teams, support Agile delivery, and drive improvements across the insurance lifecycle, commissions, and customer management within Salesforce FSC.

Qualifications

• 10-15 years of BA experience with strong Salesforce knowledge.
• Deep understanding of Sales Cloud, FSC and Service Cloud capabilities.
• Translate requirements into scalable Salesforce solutions and user stories.
• Lead discovery sessions, roadmaps, and backlog prioritization.
• Experience with Insurance Agent/Distribution processes and UAT.
• A proven track record in Agile delivery and cross-functional collaboration.

Responsibilities

• Gather, analyze, and document business requirements.
• Translate requirements into user stories, acceptance criteria, and specs.
• Facilitate workshops, stakeholder meetings, and UAT sessions.
• Collaborate with Salesforce Architects, Developers, and QA teams.
• Support Agile delivery, backlog grooming, sprint planning, and releases.
• Drive process improvements for insurance agent onboarding and policy lifecycle.
• Support Salesforce FSC implementations and enhancements.

Skills

Business Analysis

Salesforce FSC

Salesforce Sales Cloud

Salesforce Service Cloud

Financial Services Cloud

Policy Lifecycle

Workshop Facilitation

Agile/Scrum

UAT Planning

Education

Salesforce Administrator Certification (ADM 201)

Tools

Jira

Job description

Job Title: Sr. Salesforce Business Analyst

Skills: Business Analysis, Salesforce FSC, Life & Annuity Insurance Policy Life Cycle, Agency

Experience: 10-15 Years

Location: Sioux Falls, SD or Des Moines, IA USA

We at Coforge are hiring Sr. Salesforce Business Analyst with the following skillset:

• Gather, analyze, and document business requirements.
• Translate requirements into user stories, acceptance criteria, and functional specifications.
• Facilitate workshops, stakeholder meetings, and UAT sessions.
• Collaborate with Salesforce Architects, Developers, and QA teams.
• Support Agile delivery, backlog grooming, sprint planning, and release activities.
• Drive process improvements for insurance agent onboarding, servicing, policy lifecycle, commissions, and customer management processes.
• Support Salesforce Financial Services Cloud (FSC) implementations and enhancements.

Must-Have Skills

• 10-15 years of Business Analysis experience.
• 5+ years of Salesforce Business Analyst experience.
• Strong understanding of Salesforce Sales Cloud, Financial Services Cloud and Service Cloud capabilities, including users, security model, reports & dashboard, workflow automation, flows, and data management, with the ability to translate business requirements into scalable Salesforce solutions.
• Experience gathering and documenting business requirements, conducting workshops, creating user stories and process flows, performing gap analysis, and collaborating with administrators, developers, QA teams, and business stakeholders throughout the delivery lifecycle.
• Experience leading discovery sessions, defining product roadmaps, managing stakeholder expectations, prioritizing backlogs, and driving end-to-end business process transformation initiatives on the Salesforce platform.
• Experience supporting Insurance Agent/Distribution business processes.
• Agile/Scrum experience with Jira.
• UAT planning, execution, and stakeholder management.
• Strong communication, facilitation, and problem-solving skills.
• Salesforce Administrator Certification (ADM 201) preferred, with a solid understanding of Salesforce platform capabilities, configuration best practices, release management, and Agile delivery methodologies.