Senior Sales & Service Lead — Firearms & Safety Expert

Range USA; Lenexa (KS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision health ins

Unlimited Shooting – Free Classes

Discounts (online and in-store)

Manufacturer rewards and points

Paid training for firearm knowledge

Job summary

Range USA is seeking a Senior Sales Associate to lead sales while ensuring daily store operations, safety, and compliance. You will open/close the store, manage registers, and drive a best-in-class customer experience.

The role emphasizes firearms-related sales and high standards for accuracy, confidentiality, and customer service. Training is provided; flexibility for evenings, weekends, and holidays is required.

Qualifications

• High School Diploma or Equivalent preferred.
• 1–2 years of retail sales or customer service experience (specialty retail preferred).
• Strong attention to detail with the ability to follow complex compliance procedures.
• Ability to handle confidential information with integrity.
• Flexible availability, including nights, weekends, and holidays.
• Strong communication skills and customer-first mindset.

Responsibilities

• Deliver exceptional customer service aligned with Range USA standards
• Review KPIs and coach team to expectations from this data
• Achieve or exceed individual and store sales metrics (firearms, memberships, classes, promotions)
• Build customer relationships and increase basket size through product knowledge and recommendations
• Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliation
• Produce and maintain daily operational documents (store metrics, huddle notes, schedules)
• Support inventory flow, merchandising, and ad set execution to maintain visual standards
• Maintain overall store cleanliness and organization

Skills

Customer service

Retail sales

Strong communication

Attention to detail

Confidential information handling

Flexible availability

Team orientation

Education

High School Diploma or Equivalent

Job description

Range USA is seeking a Senior Sales Associate to lead sales while ensuring daily store operations, safety, and compliance. You will open/close the store, manage registers, and drive a best-in-class customer experience.

The role emphasizes firearms-related sales and high standards for accuracy, confidentiality, and customer service. Training is provided; flexibility for evenings, weekends, and holidays is required.