Senior Sales Leader — Firearms & Customer Experience

CHESTER RANGE OPERATIONS LLC; Chester (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision health ins

Unlimited Shooting – Free Classes

Discounts on products

Paid training

Job summary

Range USA in Chester, VA seeks a Senior Sales Associate to lead sales and deliver a best-in-class customer experience while supporting daily store operations. You will open/close routines, maintain safety, coach teammates on product knowledge, and build lasting relationships with customers.

The role requires 1–2 years in retail sales or customer service, strong attention to detail for compliance, and flexible availability including nights and weekends.

Qualifications

• 1–2 years of retail sales or customer service experience
• Strong attention to detail with the ability to follow complex compliance procedures
• Ability to handle confidential information with integrity
• Flexible availability, including nights, weekends, and holidays
• Strong communication skills and customer-first mindset

Responsibilities

• Deliver exceptional customer service aligned with Range USA standards
• Review KPIs and coach team to expectations from this data
• Achieve or exceed individual and store sales metrics (firearms, memberships, classes, promotions)
• Build customer relationships and increase basket size through product knowledge and recommendations
• Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliation
• Maintain overall store cleanliness and organization
• Ensure strict adherence to firearm safety protocols and regulatory compliance

Skills

Customer service

Sales

Communication

Education

High School Diploma or equivalent

Job description

Range USA in Chester, VA seeks a Senior Sales Associate to lead sales and deliver a best-in-class customer experience while supporting daily store operations. You will open/close routines, maintain safety, coach teammates on product knowledge, and build lasting relationships with customers.

The role requires 1–2 years in retail sales or customer service, strong attention to detail for compliance, and flexible availability including nights and weekends.