Senior Sales Lead — Firearms & Customer Experience

Range USA; Mokena (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Free shooting classes

Employee discounts

Rewards program

Paid training

Job summary

Range USA is seeking a Senior Sales Associate to drive personal sales while managing daily store operations, compliance, and safety. You’ll support Store Leadership with opening/closing routines and in-store execution to deliver a best-in-class customer experience.

The role requires a customer-first mindset, attention to detail, and flexibility to work nights, weekends, and holidays. Training is provided; health benefits and discounts are offered.

Qualifications

• High School Diploma or equivalent preferred.
• 1–2 years of retail sales or customer service experience (specialty retail preferred).
• Strong attention to detail with the ability to follow complex compliance procedures.
• Ability to handle confidential information with integrity.
• Flexible availability, including nights, weekends, and holidays.
• Strong communication skills and customer-first mindset.

Responsibilities

• Sales & Customer Experience: Deliver exceptional customer service aligned with Range USA standards; review KPIs and coach team to expectations; achieve or exceed sales metrics (firearms, memberships, classes, promotions); build customer relationships and increase basket size through product knowledge and recommendations.
• Operations Execution: Execute daily tasks including opening/closing procedures, register management, and cash reconciliation; produce daily store metrics and schedules; support inventory flow, merchandising, and ad set execution to maintain visual standards; maintain store cleanliness and organization.
• Safety & Compliance: Ensure strict adherence to firearm safety protocols for customers and staff; maintain ATF compliance including 4473 forms and background checks; safeguard confidential information; ensure range readiness and safety; elevate parts requirements to ASL when needed.

Skills

Retail sales

Customer service

Attention to detail

Compliance

Education

High School Diploma or equivalent

Job description

Range USA is seeking a Senior Sales Associate to drive personal sales while managing daily store operations, compliance, and safety. You’ll support Store Leadership with opening/closing routines and in-store execution to deliver a best-in-class customer experience.

The role requires a customer-first mindset, attention to detail, and flexibility to work nights, weekends, and holidays. Training is provided; health benefits and discounts are offered.