Senior Sales Operations Supervisor — Center-wide Leader

PODS Enterprises, LLC; Clearwater (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

PODS Enterprises, LLC. is seeking a Senior Supervisor to lead inbound and outbound sales agents, driving performance metrics across the center. You will coach, train, and evaluate staff, manage escalations, and mentor newly promoted supervisors while coordinating cross-functional projects.

The role emphasizes achieving monthly and quarterly targets, optimizing processes, and ensuring policy adherence to maximize customer satisfaction and operational efficiency.

Qualifications

• Proven experience leading and coaching sales teams.
• Ability to conduct formal performance reviews and provide constructive feedback.
• Strong focus on achieving monthly, quarterly and annual sales targets.
• Experience managing center-level projects and process improvements.
• Change agent with ability to mentor newly promoted supervisors.
• Excellent communication and problem-resolution skills.

Responsibilities

• Meet monthly, quarterly and annual sales and performance expectations for the assigned team.
• Coach, develop and lead a team of Sales Professionals into a highly responsive sales team to exceed performance expectations.
• Conduct formal performance reviews, in-depth coaching, training and follow-up to optimize essential job skills.
• Lead center-level projects from scoping through implementation and post-implementation measurement.
• Mentor and onboard newly promoted Sup I – Sales Operations, serving as a peer resource on coaching technique and performance management practice.
• Represent the Sales and Service Center on cross-functional workgroups with Training, Quality, Workforce Management, IT, HR and Marketing.

Job description

PODS Enterprises, LLC. is seeking a Senior Supervisor to lead inbound and outbound sales agents, driving performance metrics across the center. You will coach, train, and evaluate staff, manage escalations, and mentor newly promoted supervisors while coordinating cross-functional projects.

The role emphasizes achieving monthly and quarterly targets, optimizing processes, and ensuring policy adherence to maximize customer satisfaction and operational efficiency.