Inside Sales Supervisor — Coaching & Performance Lead

PODS; Clearwater (AR); On-site; USD 60,000 - 90,000; Full time

Job summary

PODS is seeking an Inside Sales Supervisor to lead a floor of about 15 seasoned sales agents, delivering live call feedback, coaching, and performance plans. You’ll own the monthly team quota, monitor conversion and productivity, and drive coaching programs to improve results.

The role emphasizes timely guidance, issue resolution, and escalation management while ensuring service quality and compliant selling practices. Collaboration with Training and HR supports ongoing development.

Qualifications

• Relevant sales or customer-facing experience.
• Demonstrated potential to coach and influence others.
• Strong communication, sound judgement, comfort with performance data, and proficiency with standard business technology.
• Ability to complete PODS agent sales training and leadership certification.
• Frontline inside-sales/contact-center selling experience.
• Demonstrated ability to teach selling skills and improve conversion, successful real-time coaching of experienced agents
• KPI fluency
• Strong follow-through under competing priorities
• Success in quota-driven sales.

Responsibilities

• Complete the entire assigned five-week sales agent training program and pass the established agent certification requirements.
• Learn PODS products, service options, quoting and pricing processes, sales technology, customer journey, compliant sales practices, and escalation procedures.
• Participate in monitored live sales practice, demonstrate discovery, value articulation, objection handling, closing, and accurate system documentation.
• Shadow experienced supervisors; learn reporting, staffing, schedule adherence, performance management, timekeeping approval workflows, and customer escalations.
• Practice call evaluation, structured coaching, team huddles, conflict resolution and performance feedback under a designated leader’s supervision.
• Complete a 30-day team action plan and all formal leadership readiness assessments; maintain records of training evidence and feedback.
• Lead and develop approximately 15 experienced sales agents on the Sales and Service Center floor through live call feedback, structured sales teaching, daily coaching and measurable individual action plans.
• Own the assigned monthly team sold-container quota (approximately 1,200 containers as an initial planning baseline, pending approval), close rate, conversion and productivity performance; monitor leading indicators daily.
• Assess calls and results; create personalized coaching plans, document commitments, and track skill improvement and sales results.
• Provide timely guidance, troubleshoot issues, manage customer and agent escalations, and reinforce service quality and compliant selling.
• Monitor attendance, workforce adherence and agent productivity; review and approve timesheets within delegated authority and policy.
• Conduct team meetings and one-on-ones; recognize performance, give performance feedback and a…
• Report risks, progress, and action plans to Sales leadership; collaborate with Training, Sales Operations, Workforce Management and HR.

Skills

Coaching

Communication

Data-driven

Leadership

Time management

Job description

PODS is seeking an Inside Sales Supervisor to lead a floor of about 15 seasoned sales agents, delivering live call feedback, coaching, and performance plans. You’ll own the monthly team quota, monitor conversion and productivity, and drive coaching programs to improve results.

The role emphasizes timely guidance, issue resolution, and escalation management while ensuring service quality and compliant selling practices. Collaboration with Training and HR supports ongoing development.