Inside Sales Supervisor: Lead & Coach 15-Agent Team

PODS; Clearwater (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

PODS in Clearwater, FL is seeking a motivated candidate for an Inside Sales Supervisor trainee role. The program focuses on completing a five-week training and earning agent leadership certification, then leading a team of about 15 agents on the Sales and Service Center floor.

You will manage quotas, coaching plans, and daily performance metrics while coordinating with Training, Sales Operations, Workforce Management and HR to drive service quality and compliant selling.

Qualifications

• Relevant sales experience.
• Coaching potential and influence.
• Strong communication, judgment, and data comfort.
• Ability to complete PODS sales training and leadership certification.
• Frontline inside-sales experience and coaching of agents.
• KPI fluency and ability to work with targets.

Responsibilities

• Lead and develop approximately 15 experienced sales agents on the Sales and Service Center floor through live call feedback, structured sales teaching, daily coaching and measurable individual action plans.
• Own the assigned monthly team sold-container quota (approximately 1,200 containers as an initial planning baseline, pending approval), close rate, conversion and productivity performance; monitor leading indicators daily.
• Assess calls and results; create personalized coaching plans, document commitments, and track skill improvement and sales results.
• Provide timely guidance, troubleshoot issues, manage customer and agent escalations, and reinforce service quality and compliant selling.
• Monitor attendance, workforce adherence and agent productivity; review and approve timesheets within delegated authority and policy.
• Conduct team meetings and one-on-ones; recognize performance, give performance feedback and elevate personnel matters appropriately.
• Report risks, progress, and action plans to Sales leadership; collaborate with Training, Sales Operations, Workforce Management and HR.

Skills

Relevant sales experience

Coaching potential

Strong communication

KPI fluency

Quota-driven sales

Performance data

Job description

PODS in Clearwater, FL is seeking a motivated candidate for an Inside Sales Supervisor trainee role. The program focuses on completing a five-week training and earning agent leadership certification, then leading a team of about 15 agents on the Sales and Service Center floor.

You will manage quotas, coaching plans, and daily performance metrics while coordinating with Training, Sales Operations, Workforce Management and HR to drive service quality and compliant selling.