Inside Sales Supervisor I

PODS; Clearwater (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

PODS in Clearwater, FL is seeking a motivated candidate for an Inside Sales Supervisor trainee role. The program focuses on completing a five-week training and earning agent leadership certification, then leading a team of about 15 agents on the Sales and Service Center floor.

You will manage quotas, coaching plans, and daily performance metrics while coordinating with Training, Sales Operations, Workforce Management and HR to drive service quality and compliant selling.

Qualifications

• Relevant sales experience.
• Coaching potential and influence.
• Strong communication, judgment, and data comfort.
• Ability to complete PODS sales training and leadership certification.
• Frontline inside-sales experience and coaching of agents.
• KPI fluency and ability to work with targets.

Responsibilities

• Lead and develop approximately 15 experienced sales agents on the Sales and Service Center floor through live call feedback, structured sales teaching, daily coaching and measurable individual action plans.
• Own the assigned monthly team sold-container quota (approximately 1,200 containers as an initial planning baseline, pending approval), close rate, conversion and productivity performance; monitor leading indicators daily.
• Assess calls and results; create personalized coaching plans, document commitments, and track skill improvement and sales results.
• Provide timely guidance, troubleshoot issues, manage customer and agent escalations, and reinforce service quality and compliant selling.
• Monitor attendance, workforce adherence and agent productivity; review and approve timesheets within delegated authority and policy.
• Conduct team meetings and one-on-ones; recognize performance, give performance feedback and elevate personnel matters appropriately.
• Report risks, progress, and action plans to Sales leadership; collaborate with Training, Sales Operations, Workforce Management and HR.

Skills

Relevant sales experience

Coaching potential

Strong communication

KPI fluency

Quota-driven sales

Performance data

Job description

• Complete the entire assigned five-week sales agent training program and pass the established agent certification requirements.
• Learn PODS products, service options, quoting and pricing processes, sales technology, customer journey, compliant sales practices, and escalation procedures.
• Participate in monitored live sales practice, demonstrate discovery, value articulation, objection handling, closing, and accurate system documentation.
• Shadow experienced supervisors; learn reporting, staffing, schedule adherence, performance management, timekeeping approval workflows, and customer escalations.
• Practice call evaluation, structured coaching, team huddles, conflict resolution and performance feedback under a designated leader’s supervision.
• Complete a 30-day team action plan and all formal leadership readiness assessments; maintain records of training evidence and feedback.

Essential responsibilities: first 60 days

• Complete the entire assigned five-week sales agent training program and pass the established agent certification requirements.
• Learn PODS products, service options, quoting and pricing processes, sales technology, customer journey, compliant sales practices, and escalation procedures.
• Participate in monitored live sales practice, demonstrate discovery, value articulation, objection handling, closing, and accurate system documentation.
• Shadow experienced supervisors; learn reporting, staffing, schedule adherence, performance management, timekeeping approval workflows, and customer escalations.
• Practice call evaluation, structured coaching, team huddles, conflict resolution and performance feedback under a designated leader’s supervision.
• Complete a 30-day team action plan and all formal leadership readiness assessments; maintain records of training evidence and feedback.

Expected responsibilities after promotion to Inside Sales Supervisor

• Lead and develop approximately 15 experienced sales agents on the Sales and Service Center floor through live call feedback, structured sales teaching, daily coaching and measurable individual action plans.
• Own the assigned monthly team sold-container quota (approximately 1,200 containers as an initial planning baseline, pending approval), close rate, conversion and productivity performance; monitor leading indicators daily.
• Assess calls and results; create personalized coaching plans, document commitments, and track skill improvement and sales results.
• Provide timely guidance, troubleshoot issues, manage customer and agent escalations, and reinforce service quality and compliant selling.
• Monitor attendance, workforce adherence and agent productivity; review and approve timesheets within delegated authority and policy.
• Conduct team meetings and one-on-ones; recognize performance, give performance feedback and elevate personnel matters appropriately.
• Report risks, progress, and action plans to Sales leadership; collaborate with Training, Sales Operations, Workforce Management and HR.

Minimum And Preferred Qualifications

• Relevant sales or customer-facing experience
• Demonstrated potential to coach and influence others
• Strong communication, sound judgment, comfort with performance data, and proficiency with standard business technology.
• Ability to complete PODS agent sales training and leadership certification.
• Frontline inside-sales/contact-center selling experience,
• Demonstrated ability to teach selling skills and improve conversion, successful real-time coaching of experienced agents
• KPI fluency
• Strong follow-through under competing priorities
• Success in quota-driven sales.