Senior Firearms Retail & Customer Experience Lead

Range USA; O’Fallon (MO); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Free Elite Membership

Store Discounts

Free Classes

Manufacturer Programs

Paid Training

Job summary

Range USA in O’Fallon, MO is seeking a Senior Sales Associate to lead by example, drive personal and store sales, and ensure a best-in-class customer experience while maintaining daily store operations.

You will partner with Store Leader, manage opening/closing routines, uphold firearm safety standards and ATF compliance, and coach others to deliver on KPIs with integrity and professionalism.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of retail sales or customer service experience (specialty retail preferred).
• Strong attention to detail with the ability to follow complex compliance procedures.
• Ability to handle confidential information with integrity.
• Flexible availability, including nights, weekends, and holidays.
• Strong communication skills and customer-first mindset.

Responsibilities

• Deliver exceptional customer service aligned with Range USA standards.
• Review KPIs and coach team to expectations from this data.
• Achieve or exceed individual and store sales metrics (firearms, memberships, classes, promotions).
• Build customer relationships and increase basket size through product knowledge and recommendations.
• Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliation.
• Produce and maintain daily operational documents (store metrics, huddle notes, schedules).
• Support inventory flow, merchandising, and ad set execution to maintain visual standards.
• Maintain overall store cleanliness and organization.
• Ensure strict adherence to firearm safety protocols for customers and staff.
• Maintain compliance with ATF regulations, including accurate execution of 4473 forms and background checks.
• Safeguard confidential information and ensure all processes meet regulatory standards.
• Ensure range readiness, safety, and cleanliness always.
• Validate and elevate parts requirements to ASL.

Skills

Curious

Passionate

Do It Right

Service

Education

High School Diploma or equivalent

Job description

Range USA in O’Fallon, MO is seeking a Senior Sales Associate to lead by example, drive personal and store sales, and ensure a best-in-class customer experience while maintaining daily store operations.

You will partner with Store Leader, manage opening/closing routines, uphold firearm safety standards and ATF compliance, and coach others to deliver on KPIs with integrity and professionalism.