Senior Sales Lead: Firearms & Customer Experience

Range USA; Cincinnati, Newtown (OH, OH); On-site; USD 12,000 - 21,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Unlimited Shooting Classes

Discounts

Job summary

Range USA in Newton, OH is seeking a Senior Sales Associate to lead the sales floor and deliver a best-in-class customer experience. You will drive personal sales, manage opening/closing routines, and oversee daily store operations while ensuring safety and compliance.

The role requires 1–2 years of retail experience, strong attention to detail, and a customer-first mindset with flexible availability including nights and weekends. Training is provided.

Qualifications

• 1–2 years of retail sales or customer service experience (specialty retail preferred).
• Strong attention to detail with the ability to follow complex compliance procedures.
• Ability to handle confidential information with integrity.

Responsibilities

• Deliver exceptional customer service aligned with Range USA standards.
• Coach team using KPI data to meet expectations.
• Achieve or exceed store sales metrics (firearms, memberships, classes, promotions).
• Build customer relationships and increase basket size through product knowledge and recommendations.
• Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliation.
• Produce and maintain daily operational documents (store metrics, huddle notes, schedules).
• Support inventory flow, merchandising, and ad set execution to maintain visual standards.
• Maintain overall store cleanliness and organization.
• Ensure strict adherence to all firearm safety protocols for customers and staff.
• Maintain compliance with ATF regulations, including accurate execution of 4473 forms and background checks.

Skills

Retail sales

Customer service

Attention to detail

Confidentiality

Communication

Flexible availability

Education

High School Diploma or equivalent

Job description

Range USA in Newton, OH is seeking a Senior Sales Associate to lead the sales floor and deliver a best-in-class customer experience. You will drive personal sales, manage opening/closing routines, and oversee daily store operations while ensuring safety and compliance.

The role requires 1–2 years of retail experience, strong attention to detail, and a customer-first mindset with flexible availability including nights and weekends. Training is provided.