Senior Sales Lead — Firearms & Customer Experience

Range USA; Lewis Center (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision health-ins

Unlimited Shooting – Free Classes

Discounts (online and in-store)

Manufacturer rewards and points

Paid training

Job summary

Range USA in Lewis Center, OH is hiring a Senior Sales Associate to drive personal sales while supporting daily store operations, compliance, and safety standards. You will be a key support to Store Leadership by owning opening and closing routines and ensuring an exceptional customer experience.

You’ll coach teammates, review KPIs, maintain accurate records, and help with inventory, merchandising, and visual standards.

Qualifications

• High School Diploma or equivalent preferred.
• 1–2 years of retail sales or customer service experience (specialty retail preferred).
• Strong attention to detail with the ability to follow complex compliance procedures.
• Ability to handle confidential information with integrity.
• Flexible availability, including nights, weekends, and holidays.
• Strong communication skills and customer-first mindset.

Responsibilities

• Deliver exceptional customer service aligned with Range USA standards.
• Review KPIs and coach team to expectations from this data.
• Achieve or exceed individual and store sales metrics (firearms, memberships, classes, promotions).
• Build customer relationships and increase basket size through product knowledge and recommendations.
• Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliation.
• Produce and maintain daily operational documents (store metrics, huddle notes, schedules).
• Support inventory flow, merchandising, and ad set execution to maintain visual standards.
• Maintain overall store cleanliness and organization.
• Ensure strict adherence to all firearm safety protocols for customers and staff.
• Maintain compliance with ATF regulations, including accurate execution of 4473 forms and background checks.
• Safeguard confidential information and ensure all processes meet regulatory standards.
• Ensure range readiness, safety, and cleanliness always.
• Validate and escape if needed parts requirements to ASL.

Skills

Retail sales experience

Customer service

Attention to detail

Confidential information handling

Communication skills

Flexible schedule

Education

High School Diploma

Tools

POS system

Job description

Range USA in Lewis Center, OH is hiring a Senior Sales Associate to drive personal sales while supporting daily store operations, compliance, and safety standards. You will be a key support to Store Leadership by owning opening and closing routines and ensuring an exceptional customer experience.

You’ll coach teammates, review KPIs, maintain accurate records, and help with inventory, merchandising, and visual standards.