Senior Sales Lead - Customer Experience & Training

Navy Exchange Service Command; Illinois; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Healthcare benefits

Paid time off

Public Service Loan Forgiveness (PSLF)

Job summary

Navy Exchange Service Command seeks a Senior Sales Associate to engage customers, promote our brand, and lead sales teams. You will guide associates, stay informed on products, and ensure superb service in a dynamic, fast-paced environment.

The role focuses on delivering outstanding customer experiences, upselling, and maintaining store standards while supporting daily operations and promotions.

Qualifications

• 6 months retail or relevant work experience required
• Strong interpersonal and communication skills
• Ability to read, write and interpret instructional documents and procedures

Responsibilities

• Assist customers and highlight products and services
• Lead and train sales associates; provide direction
• Maintain store appearance and product displays
• Process POS transactions and handle cash accurately
• Participate in inventory and paperwork tasks

Skills

Customer service

Communication skills

Team leadership

Education

GED or high school diploma

Job description

Navy Exchange Service Command seeks a Senior Sales Associate to engage customers, promote our brand, and lead sales teams. You will guide associates, stay informed on products, and ensure superb service in a dynamic, fast-paced environment.

The role focuses on delivering outstanding customer experiences, upselling, and maintaining store standards while supporting daily operations and promotions.