Retail Sales Pro: Customer-Focused & Upsell Specialist

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Virginia Beach (VA); On-site; USD 17,000 - 21,000; Part time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Virginia Beach is seeking a part-time Sales Associate to be the face of the store, delivering premier customer service and helping customers identify the right products and services. You will learn product details, articulate the company purpose professionally, and contribute to a positive shopping experience.

Your duties include engaging customers, guiding them to merchandise, maintaining store appearance, handling POS transactions accurately, and

Qualifications

• Basic knowledge of products/merchandise.
• Retail experience preferred but not required.
• Strong interpersonal and communication skills.
• Ability to read, write and interpret safety rules and operating instructions.

Responsibilities

• Proactively engage customers and build connections.
• Ask questions to understand customer needs.
• Direct customers to merchandise and inform them about promotions and events.
• Provide premier customer service.
• Maintain store appearance and organization.
• Cross-sell products and know store layout.
• Suggest items based on customer needs and trends.
• Handle POS transactions accurately and process payments.

Skills

Customer service

Communication skills

Mathematical skills

Reasoning ability

Education

High school diploma or equivalent

Tools

POS system

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Virginia Beach is seeking a part-time Sales Associate to be the face of the store, delivering premier customer service and helping customers identify the right products and services. You will learn product details, articulate the company purpose professionally, and contribute to a positive shopping experience.

Your duties include engaging customers, guiding them to merchandise, maintaining store appearance, handling POS transactions accurately, and