Sales Team Lead — Customer Experience & Mentorship

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Virginia Beach (VA); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Virginia Beach seeks a Supervisory Sales Associate to lead store associates, assist customers, and promote products and services. You will maintain a positive work environment and model professional behavior while staying informed about merchandise and promotions.

The role emphasizes customer engagement, effective communication, and hands-on supervision to ensure a high standard of service, accuracy in transactions, and achievement of sales goals.

Qualifications

• 1–2 years in retail or similar environment required.
• 1 year of lead or supervisory experience preferred.
• Strong interpersonal and communication abilities.

Responsabilités

• Provide premier customer service and build relationships.
• Cross-sell products and inform customers about promotions.
• Maintain store appearance and manage inventory processes.
• Use POS system for transactions and complete required paperwork.
• Train and coach sales associates; supervise shifts when needed.

Connaissances

Customer service

Communication skills

Team leadership

Dependability

Sales skills

Upselling

Cash handling

Multitasking

Outils

POS system

Description du poste

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Virginia Beach seeks a Supervisory Sales Associate to lead store associates, assist customers, and promote products and services. You will maintain a positive work environment and model professional behavior while staying informed about merchandise and promotions.

The role emphasizes customer engagement, effective communication, and hands-on supervision to ensure a high standard of service, accuracy in transactions, and achievement of sales goals.