Retail Supervisor - Customer Experience Leader

Navy Exchange Service Command; Virginia Beach, Northern (VA, KY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Navy Exchange Service Command at Little Creek is seeking a Supervisory Sales Associate to lead a team of sales associates and ensure outstanding customer service. You will guide associates, promote products, and maintain a positive work environment while staying current on store offerings and promotions.

The role emphasizes hands-on leadership, strong communication, and the ability to balance customer needs with operational duties, including POS transactions and inventory control.

Qualifications

• Experience: 1-2 years of Retail or relevant work experience; 1 year of lead or supervisory experience preferred.
• Strong customer service orientation and problem solving.
• Effective communication with customers, peers and management.

Responsibilities

• Customer Service - engage with customers, assess needs, and promote merchandise.
• Organization - maintain store appearance and orderly environment.
• Sales - cross-sell and inform customers about promotions and events.
• Inventory - manage stock, perform inventory processes, ensure accurate ticketing.
• Dependability - adhere to schedule and complete tasks.
• Supervisory Requirements - lead, train, and motivate associates; may open/close locations.

Skills

Customer service

Organizational skills

Sales

Leadership

Communication skills

Attention to detail

Tools

Point-of-Sales system

Job description

Navy Exchange Service Command at Little Creek is seeking a Supervisory Sales Associate to lead a team of sales associates and ensure outstanding customer service. You will guide associates, promote products, and maintain a positive work environment while staying current on store offerings and promotions.

The role emphasizes hands-on leadership, strong communication, and the ability to balance customer needs with operational duties, including POS transactions and inventory control.