Senior Sales & Customer Success Specialist

Filetwigbay; Kalamazoo (MI); In loco; USD 79.000 - 115.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mentorship

Benefits

Flexibility

Descrizione del lavoro

ScaleAdvantage Corp in Kalamazoo, MI is seeking a Senior Customer Service Representative to own the customer journey from upsell to renewal. You’ll bridge reporting and craft messaging that resonates with executives, supporting a growing Michigan pipeline.

This role rewards analytical thinking, clear written communication, and a proactive, ambiguity‑tolerant approach within a collaborative team. Join us to drive growth in Kalamazoo and beyond.

Competenze

• 6+ years of experience in sales marketing.
• Strong written communication skills.
• Analytical and problem-solving abilities.
• Zendesk experience or expertise.
• Ability to recognize patterns across engagements.
• Willingness to ask probing questions to influence decisions.
• Comfort navigating ambiguity in incomplete briefs.

Mansioni

• Bridge Intercom reporting to inform the CMO and stakeholders.
• Drive upsell and renewal conversations with existing ScaleAdvantage Corp accounts.
• Build landing pages to convert Kalamazoo curiosity into demo bookings.
• Create a campaign calendar to keep Kalamazoo, MI pipeline full year‑round.
• Pitch ScaleAdvantage Corp's offering to new buyers.
• Listen, adjust, and pitch again to close deals.
• Keep messaging consistent from Kalamazoo billboards to DMs.

Conoscenze

Analytical problem-solving

Written communication

6+ years sales marketing experience

Pattern recognition

Questioning mindset

Ambiguity navigation

Strumenti

Zendesk

Descrizione del lavoro

ScaleAdvantage Corp in Kalamazoo, MI is seeking a Senior Customer Service Representative to own the customer journey from upsell to renewal. You’ll bridge reporting and craft messaging that resonates with executives, supporting a growing Michigan pipeline.

This role rewards analytical thinking, clear written communication, and a proactive, ambiguity‑tolerant approach within a collaborative team. Join us to drive growth in Kalamazoo and beyond.