Senior Customer Service & Sales Ops Leader

Meritas Advisory Group, LLC

Walled Lake (MI)

In loco

USD 85.000 - 110.000

Tempo pieno

9 giorni fa

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Descrizione del lavoro

Meritas Advisory Group, LLC is seeking a Sales and Customer Service Manager in Michigan to lead the customer service and order management functions across Sales, Operations, and Accounting. You will coordinate with brokers and drive issue resolution from order entry to billing, ensuring pricing accuracy and data integrity in SAP and Salesforce.

This role requires 10+ years in CPG customer service, strong ownership, and the ability to streamline processes while building cross-functional

Competenze

10+ years of progressive Customer Service experience in the CPG industry.
Demonstrates ownership and accountability for responsibilities and results.
Experience in customer service, sales operations, account management, or related functions.
Leads and oversees customer service and sales operations systems, including SAP, Salesforce, TrueCommerce, Excel, EDI, and Google Workspace.
Develops and maintains effective relationships with customers, brokers, sales personnel, and internal departments.

Mansioni

Manage and resolve customer inquiries, issues, and escalations in a timely and professional manner.
Serve as the primary liaison between customers, Sales, Operations, Accounting, and external brokers.
Manage and support the Order Processing team to ensure accurate and timely processing of customer orders.
Support the Sales team with customer service, order management, pricing, reporting, and account-related activities.
Develop, maintain, and improve customer service and sales order processes to promote accuracy and efficiency.
Work with Accounts Receivable to resolve pricing adjustments, quantity adjustments, bill backs, promotional information, short pays, payment issues, and other customer account discrepancies.
Maintain accurate customer, pricing, and account information in SAP, including customer requirements, business practices, and relevant documentation.
Manage Salesforce administration and maintenance, including customer and account records, contacts, sales activity, user access, data integrity, reporting, and system updates.
Maintain complete and current customer files and required account documentation.
Handle inquiries from prospective customers, answer questions, qualify leads, and route opportunities to the appropriate Business Manager.
Prepare and distribute monthly reports to Business Managers and brokers.
Directly supervises the Order Processing Team.
Identify and implement opportunities to improve customer service processes, communication, and cross-functional coordination.