Senior Customer Service Representative ScaleAdvantage Corp Kalamazoo, MI

Filetwigbay; Kalamazoo (MI); Presencial; USD 79 000 - 115 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mentorship

Benefits

Flexibility

Resumo da oferta

ScaleAdvantage Corp in Kalamazoo, MI is seeking a Senior Customer Service Representative to own the customer journey from upsell to renewal. You’ll bridge reporting and craft messaging that resonates with executives, supporting a growing Michigan pipeline.

This role rewards analytical thinking, clear written communication, and a proactive, ambiguity‑tolerant approach within a collaborative team. Join us to drive growth in Kalamazoo and beyond.

Qualificações

• 6+ years of experience in sales marketing.
• Strong written communication skills.
• Analytical and problem-solving abilities.
• Zendesk experience or expertise.
• Ability to recognize patterns across engagements.
• Willingness to ask probing questions to influence decisions.
• Comfort navigating ambiguity in incomplete briefs.

Responsabilidades

• Bridge Intercom reporting to inform the CMO and stakeholders.
• Drive upsell and renewal conversations with existing ScaleAdvantage Corp accounts.
• Build landing pages to convert Kalamazoo curiosity into demo bookings.
• Create a campaign calendar to keep Kalamazoo, MI pipeline full year‑round.
• Pitch ScaleAdvantage Corp's offering to new buyers.
• Listen, adjust, and pitch again to close deals.
• Keep messaging consistent from Kalamazoo billboards to DMs.

Conhecimentos

Analytical problem-solving

Written communication

6+ years sales marketing experience

Pattern recognition

Questioning mindset

Ambiguity navigation

Ferramentas

Zendesk

Descrição da oferta de emprego

If you've ever rebuilt a stalled pipeline from scratch, the Senior Customer Service Representative opening at ScaleAdvantage Corp will feel like home. The sales marketing charter, the $79,000 - $115,000, the 5-year ask — all of it points to a ScaleAdvantage Corp role built for owners, not order-takers.

Key Responsibilities

• Bridge Intercom reporting and the story your CMO needs to hear
• Drive upsell and renewal conversations with existing ScaleAdvantage Corp accounts
• Build landing pages that turn Kalamazoo curiosity into demo bookings
• Build the campaign calendar that keeps Kalamazoo, MI pipeline full year-round
• Pitch ScaleAdvantage Corp's wildly-collaborative offering to buyers who haven't heard of us yet
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Keep the messaging consistent from Kalamazoo, MI billboards to cold DMs

What You'll Bring

• Strong analytical and problem-solving capabilities
• Written communication clear enough to survive a forwarded email chain
• At least 6 years building expertise within the sales marketing space
• 6 years of Zendesk práctica, plus a hunger for what's next
• Pattern recognition earned across many sales marketing engagements
• The instinct to ask "what would change your mind?" before debating
• Comfort navigating ambiguity when the brief arrives half-written

ScaleAdvantage Corp makes Work Ethic look simple, which anyone in sales marketing knows is the genuinely-flexible hardest thing to pull off. Kindness and high standards live together comfortably on this delightfully-weird Kalamazoo team.

We seal the offer with $79,000 - $115,000, mentorship, benefits, and flexibility, the four reasons MI talent picks ScaleAdvantage Corp first.

The ScaleAdvantage Corp team is expanding in Kalamazoo, MI this quarter, and this seat is part of that growth.