Senior Sales & Customer Experience Lead

Range USA; Webster (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Unlimited shooting classes

Discount program

Rewards points

Paid training

Job summary

Range USA in Webster, TX seeks a Senior Sales Associate to lead sales initiatives while ensuring daily store operations, safety, and regulatory compliance. Open/close routines, KPI-based coaching, and exceptional customer service are core expectations.

The role emphasizes accurate firearm handling procedures, ATF compliance, and maintaining sales metrics. Paid training is provided; flexibility for evenings, weekends, and holidays is required.

Qualifications

• 1–2 years of retail sales or customer service experience (specialty retail preferred).
• Strong attention to detail with the ability to follow complex compliance procedures.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Deliver exceptional customer service aligned with Range USA standards.
• Review KPIs and coach team to expectations from this data.
• Achieve or exceed individual and store sales metrics (firearms, memberships, classes, promotions).
• Build customer relationships and increase basket size through product knowledge and recommendations.
• Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliation.
• Produce and maintain daily operational documents (store metrics, huddle notes, schedules).
• Support inventory flow, merchandising, and ad set execution to maintain visual standards.
• Maintain overall store cleanliness and organization.
• Ensure strict adherence to all firearm safety protocols for customers and staff.
• Maintain compliance with ATF regulations, including accurate execution of 4473 forms and background checks.
• Safeguard confidential information and ensure all processes meet regulatory standards.
• Ensure range readiness, safety, and cleanliness always.
• Validate and escalation if needed parts requirements to ASL

Skills

Sales

Customer service

Attention to detail

Communication skills

Education

High School Diploma or equivalent

Job description

Range USA in Webster, TX seeks a Senior Sales Associate to lead sales initiatives while ensuring daily store operations, safety, and regulatory compliance. Open/close routines, KPI-based coaching, and exceptional customer service are core expectations.

The role emphasizes accurate firearm handling procedures, ATF compliance, and maintaining sales metrics. Paid training is provided; flexibility for evenings, weekends, and holidays is required.