Senior Sales Lead - Store Ops & Customer Experience

Range-US; Florence (KY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Unlimited Shooting

Free Classes

Job summary

Range USA is the nation’s largest operator of indoor shooting ranges. The Senior Sales Associate leads sales efforts while ensuring store operations, compliance, and safety standards are met.

The role opens/closes, manages routines, and delivers a best-in-class customer experience. Candidate will drive personal sales, supervise daily processes, and support leadership with KPI-driven coaching and operational execution.

Qualifications

• 1–2 years of retail sales or customer service experience.
• Strong attention to detail with the ability to follow complex procedures.
• Strong communication skills and a customer-first mindset.

Responsibilities

• Deliver exceptional customer service aligned with Range USA standards.
• Review KPIs and coach the team to expectations from this data.
• Achieve or exceed individual and store sales metrics (firearms, memberships, classes, promotions).
• Build customer relationships and increase basket size through product knowledge and recommendations.
• Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliation.
• Produce and maintain daily operational documents (store metrics, huddle notes, schedules).
• Support inventory flow, merchandising, and ad set execution to maintain visual standards.
• Maintain overall store cleanliness and organization.
• Ensure strict adherence to firearm safety protocols for customers and staff.
• Maintain compliance with ATF regulations, including 4473 forms and background checks.

Skills

Customer service

Sales experience

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Job description

Range USA is the nation’s largest operator of indoor shooting ranges. The Senior Sales Associate leads sales efforts while ensuring store operations, compliance, and safety standards are met.

The role opens/closes, manages routines, and delivers a best-in-class customer experience. Candidate will drive personal sales, supervise daily processes, and support leadership with KPI-driven coaching and operational execution.