Senior Safety Programs Manager – Customer Experience & Compliance

Amazon Inc.; Nashville (TN); On-site; USD 136,000 - 184,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

401(k) plan

Parental leave

Job summary

Amazon.com Services LLC seeks a Sr. Manager, Safety Programs for NA Surface Transportation (NAST) to lead a team deploying mechanisms that improve on-road safety, compliance, and end-customer delivery across middle-mile operations.

The role requires navigating ambiguity, influencing senior stakeholders, and delivering data-driven results. You will partner with legal, policy, and business leaders to interpret on-road safety regulations and translate them into effective programs, while balancing

Qualifications

• 5+ years of team management experience.
• 7+ years of program or project management experience.
• Experience presenting to and influencing senior executives up to VP level.
• 7+ years working cross-functionally with tech and non-tech teams.
• Bachelor’s degree in supply chain, business, engineering, finance or related field.

Responsibilities

• Lead the team to deliver complex, large-scale strategic programs end to end, on time and with quality.
• Identify and mitigate program risks with operations, business, and tech partners; communicate with VP-level stakeholders.
• Become the domain expert on safety trends and root causes and design creative solutions.
• Build policy, process, and KPIs to reduce risk and improve customer experience.
• Scope future-state solutions, influence roadmap decisions, and measure effectiveness over time.
• Engage drivers, carriers, and field teams for Voice of Customer to improve programs.
• Drive consistent outcomes across 3P carrier base.
• Partner with Legal to ensure defensible mechanisms and compliance.
• Land engineering-first, cross-team solutions where no single team owns the outcome.

Skills

Team management

Program management

Executive influence

Cross-functional collaboration

Regulatory/compliance knowledge

Education

Bachelor’s degree in a technical/quantitative field

Job description

Amazon.com Services LLC seeks a Sr. Manager, Safety Programs for NA Surface Transportation (NAST) to lead a team deploying mechanisms that improve on-road safety, compliance, and end-customer delivery across middle-mile operations.

The role requires navigating ambiguity, influencing senior stakeholders, and delivering data-driven results. You will partner with legal, policy, and business leaders to interpret on-road safety regulations and translate them into effective programs, while balancing