Senior Program Manager, Customer Safety & Compliance

Amazon Inc.; Seattle (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Inc. in Seattle seeks a Sr Program Manager to align compliance and quality with category expectations, advocating for the category perspective while evaluating controls.

You will drive program enhancements, balance safety requirements amid ambiguity, and contribute to a safer customer journey while coordinating cross-functional teams across Food Safety, Product Safety, and Compliance.

Qualifications

• Bachelor's degree required.
• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy and delivering results to senior leadership.
• Intermediate Excel skills (pivot tables, charts, lookups, IF formulas).
• Experience solving problems under tight schedules.

Responsibilities

• Protect Customers from Unsafe Selections and advocate for customer protection.
• Improve Selling Partner Experience by simplifying compliance.
• Deep dive to build long-term strategy and ensure lasting impact.
• Surface critical pain points with clear, unbiased escalations.
• Own safety and compliance reporting communications to category partners.
• Coordinate cross-functional collaboration with Food Safety, Product Safety, and other teams.

Skills

Program management

Data analysis

Excel

Stakeholder communication

Ambiguity handling

Education

Bachelor's degree

Master's degree or MBA (preferred)

Tools

General AI tools

Job description

Amazon Inc. in Seattle seeks a Sr Program Manager to align compliance and quality with category expectations, advocating for the category perspective while evaluating controls.

You will drive program enhancements, balance safety requirements amid ambiguity, and contribute to a safer customer journey while coordinating cross-functional teams across Food Safety, Product Safety, and Compliance.