Sr. Manager, Safety Programs, NAST Customer Experience & Safety (Fulfillment & Operations)

Amazon; Nashville (TN); On-site; USD 136,000 - 184,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

401(k) plan

Parental leave

Job summary

Amazon.com Services LLC seeks a Sr. Manager, Safety Programs for NA Surface Transportation (NAST) to lead a team deploying mechanisms that improve on-road safety, compliance, and end-customer delivery across middle-mile operations.

The role requires navigating ambiguity, influencing senior stakeholders, and delivering data-driven results. You will partner with legal, policy, and business leaders to interpret on-road safety regulations and translate them into effective programs, while balancing

Qualifications

• 5+ years of team management experience.
• 7+ years of program or project management experience.
• Experience presenting to and influencing senior executives up to VP level.
• 7+ years working cross-functionally with tech and non-tech teams.
• Bachelor’s degree in supply chain, business, engineering, finance or related field.

Responsibilities

• Lead the team to deliver complex, large-scale strategic programs end to end, on time and with quality.
• Identify and mitigate program risks with operations, business, and tech partners; communicate with VP-level stakeholders.
• Become the domain expert on safety trends and root causes and design creative solutions.
• Build policy, process, and KPIs to reduce risk and improve customer experience.
• Scope future-state solutions, influence roadmap decisions, and measure effectiveness over time.
• Engage drivers, carriers, and field teams for Voice of Customer to improve programs.
• Drive consistent outcomes across 3P carrier base.
• Partner with Legal to ensure defensible mechanisms and compliance.
• Land engineering-first, cross-team solutions where no single team owns the outcome.

Skills

Team management

Program management

Executive influence

Cross-functional collaboration

Regulatory/compliance knowledge

Education

Bachelor’s degree in a technical/quantitative field

Job description

Sr. Manager, Safety Programs, NAST Customer Experience & Safety

Job ID: 10581467 | Amazon.com Services LLC

Amazon is seeking a Sr. Manager, Safety Programs for NA Surface Transportation (NAST) business. You will lead a team to build and deploy mechanisms, with business, tech, and operations partners, that improve on-road safety, regulatory compliance, and the end-customer delivery experience across middle-mile operations. You will thrive in ambiguity and competing priorities, dive deep from strategy to tactics, and act as ambassador, analyst, solutions architect, and implementer. You will propose and implement big ideas across internal customers, external carriers, and drivers. You will partner with legal teams, policy owners, and business leaders to interpret on-road safety regulations and policies, then translate them into effective programs. Your ability to navigate ambiguity, influence stakeholders, and deliver data-driven results will be critical as you shape how Amazon identifies, assesses, and mitigates safety risk. If you are a collaborative problem-solver who can balance customer experience with risk management priorities, we want to hear from you. Our ideal candidate is passionate about safety and compliance and possesses a strong people management and project management background. They will have experience in development and implementation of safety management systems, and work-process simplification.

Key job responsibilities

• Lead the team to deliver complex, large-scale strategic programs end to end, on time and with quality.
• Identify and mitigate program risks with operations, business, and tech partners; communicate with and influence VP-level stakeholders across the org.
• Become the expert on your domain's trends and root causes (safety incidents, or customer experience) and design creative solves.
• Build policy, process, and KPIs that reduce risk and liability in operations or improve customer experience.
• Scope future-state solutions, influence roadmap decisions, and measure effectiveness over time.
• Engage drivers, carriers, and field teams for Voice of Customer to improve programs.
• Drive consistent outcomes across 3P carrier base
• Partner with Legal to keep mechanisms defensible, including automated-decision compliance.
• Land engineering-first, cross-team solutions where no single team owns the outcome.
• Work from data by partnering with Business Intelligence teams to move from symptom to root cause on large, noisy datasets.

A day in the life

Amazon Benefits:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Basic Qualifications

• 5+ years of team management experience
• 7+ years of program or project management experience
• Experience working with, presenting to and influencing senior executives up to VP level
• 7+ years of working cross functionally with tech and non-tech teams experience
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

Preferred Qualifications

• Experience implementing repeatable processes and driving automation or standardization
• Master's degree or above in Management, Business Administration, Economics, Engineering, or Marketing
• Experience leading large-scale operational or organizational transformation initiatives

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, GA, Atlanta - 151,400.00 - 204,800.00 USD annually

USA, TN, Nashville - 136,200.00 - 184,300.00 USD annually

USA, WA, Bellevue - 151,400.00 - 204,800.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.