Senior Global Safety Communications Lead

Amazon Inc.; New York (NY); On-site; USD 130,000 - 180,000; Full time

Job summary

Amazon Inc. seeks a Senior Communications Manager to lead global safety communications across delivery partner programs, safety initiatives, and policy changes.

You will work with Safety, Operations, Product, Policy & Compliance, Legal, PR, Driver Support, and Voice of Driver teams to craft clear, actionable content across email, in-app messaging, FAQs, newsletters, and websites, while measuring impact and optimizing reach.

Qualifications

• Demonstrated ability to translate complex information into clear, actionable messages.
• Experience leading cross-functional communications across safety, product, and operations.

Responsibilities

• Develop and own worldwide safety communications strategies that improve delivery partner awareness, engagement, and adoption of safety initiatives, products, and programs.
• Lead end-to-end communications planning and execution for safety program launches, policy updates, operational changes, product enhancements, and other delivery partner-facing initiatives.
• Create clear, engaging, and actionable content across multiple channels, including email, in-app messaging, FAQs, help articles, newsletters, videos, talking points, and websites.
• Partner with Safety, Operations, Product, Policy & Compliance, Legal, Public Relations, Driver Support, and Voice of Driver teams to ensure communications are accurate, consistent, and aligned with business objectives.
• Develop proactive and reactive communications strategies for emerging safety concerns, sensitive issues, and policy changes, exercising strong judgment and anticipating potential delivery partner impacts.
• Create and maintain global communications toolkits, messaging frameworks, templates, and best practices that enable regional teams to deliver consistent, locally relevant communications.
• Analyze delivery partner feedback, campaign performance, and engagement metrics to evaluate communications effectiveness and identify opportunities for improvement.
• Manage multiple simultaneous projects across global stakeholders, driving alignment on messaging, audiences, timelines, and execution.
• Identify opportunities to improve communications processes, experiment with new approaches, and scale effective communications solutions across countries.

Job description

Amazon Inc. seeks a Senior Communications Manager to lead global safety communications across delivery partner programs, safety initiatives, and policy changes.

You will work with Safety, Operations, Product, Policy & Compliance, Legal, PR, Driver Support, and Voice of Driver teams to craft clear, actionable content across email, in-app messaging, FAQs, newsletters, and websites, while measuring impact and optimizing reach.