Senior SaaS Support Engineer – Remote

CloudDevs; San Francisco (CA); Remote; USD 106,700 - 121,700; Full time

Benefits offered by this job

Comprehensive health benefits

Financial benefits

Inclusive set of benefits

Job summary

A leading financial services firm is seeking a Principal Associate, Support Engineer to ensure the reliability and performance of their SaaS product. The ideal candidate will have a strong background in system engineering and troubleshooting, with at least 4 years of experience. Responsibilities include providing advanced technical support, diagnosing software issues, and collaborating with cross-functional teams. A Bachelor's degree in Computer Science is required. Competitive salary range is $106,700 – $121,700 annually.

Qualifications

• Minimum of 4 years of system engineering experience.
• At least 3 years in software troubleshooting or customer support.

Responsibilities

• Provide advanced technical support for complex issues.
• Diagnose and resolve software issues efficiently.
• Monitor system performance to identify potential issues.
• Create and maintain documentation of troubleshooting procedures.
• Communicate effectively with customers for issue resolution.

Skills

System engineering

Troubleshooting

Customer support

SQL

Microservices architecture

Education

Bachelor’s degree in Computer Science or related field

Tools

AWS CloudWatch

Splunk

New Relic

SolarWinds

Python

Bash

Job description

A leading financial services firm is seeking a Principal Associate, Support Engineer to ensure the reliability and performance of their SaaS product. The ideal candidate will have a strong background in system engineering and troubleshooting, with at least 4 years of experience. Responsibilities include providing advanced technical support, diagnosing software issues, and collaborating with cross-functional teams. A Bachelor's degree in Computer Science is required. Competitive salary range is $106,700 – $121,700 annually.