SaaS Technical Support Specialist (Onsite)

Vagaro; Pleasanton (CA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Attractive Compensation & Performance Bonuses

Generous Vacation & Sick Leave

Comprehensive Healthcare Plans

Discounts on Attractions and Events

Monthly Reimbursement for Vagaro Services

Monthly Stipend for Onsite Microkitchen

College Assistance Reimbursement

401k with 4% Matching

Access to On-site Gym

Work-Life Programs

Job summary

Join a dynamic team at a forward-thinking company as a Technical Support Agent, where your problem-solving skills will shine. This role involves providing exceptional support for a web platform and assisting customers with their inquiries. You'll thrive in a collaborative environment that values growth and innovation, with opportunities for professional development and performance bonuses. Enjoy a competitive salary, generous vacation, and unique perks that enhance your work-life balance. If you're passionate about helping others and ready to make a positive impact, this is the perfect opportunity for you!

Qualifications

• 2+ years of experience in high-volume support or call center roles.
• Expertise in troubleshooting web applications and basic hardware issues.

Responsibilities

• Provide effective support for the Vagaro web platform and related hardware.
• Troubleshoot customer issues via phone, chat, and email.

Skills

Problem-solving

Customer service

Communication skills

Teamwork

Patience and empathy

Education

High school diploma or equivalent

Tools

Zendesk

Job description

Join a dynamic team at a forward-thinking company as a Technical Support Agent, where your problem-solving skills will shine. This role involves providing exceptional support for a web platform and assisting customers with their inquiries. You'll thrive in a collaborative environment that values growth and innovation, with opportunities for professional development and performance bonuses. Enjoy a competitive salary, generous vacation, and unique perks that enhance your work-life balance. If you're passionate about helping others and ready to make a positive impact, this is the perfect opportunity for you!