Remote Enterprise SaaS Support Specialist

Orange Logic; United States; Remote; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Life & Disability Insurance

401(k) & Roth with 4% employer match

20 Days PTO

8 Weeks Parental Leave

8 Company Holidays

Job summary

A leading technology company in the United States is seeking a Technical Support Consultant to assist clients with software issues and system optimization. Responsibilities include troubleshooting software challenges, delivering excellent customer service, and providing training sessions. The ideal candidate will hold a Bachelor's degree and have over 2 years of relevant experience in technical support or customer success. Competitive compensation and benefits package are offered.

Qualifications

• 2+ years in technical support, customer success, or implementation for enterprise software or SaaS platforms.
• Comfortable with technical concepts and eager to learn new systems, APIs, and configurations.

Responsibilities

• Serve as primary point of contact for clients seeking assistance.
• Diagnose, troubleshoot, and resolve software-related challenges.
• Deliver white-glove support building trust with clients.
• Conduct proactive client outreach for satisfaction.
• Partner with clients to translate business needs into workflows.

Skills

Problem-solving skills

Verbal and written communication

Interpersonal skills

Familiarity with Digital Asset Management

Education

Bachelor’s Degree or equivalent experience

Tools

G-Suite

Zendesk

Freshdesk

Job description

A leading technology company in the United States is seeking a Technical Support Consultant to assist clients with software issues and system optimization. Responsibilities include troubleshooting software challenges, delivering excellent customer service, and providing training sessions. The ideal candidate will hold a Bachelor's degree and have over 2 years of relevant experience in technical support or customer success. Competitive compensation and benefits package are offered.