Customer Support Specialist — Build Our Scalable Support Engine

Glu Mobile Inc.; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Generous healthcare package

Flexible vacation policy

Equipment provided

Job summary

A leading technology company in San Francisco is seeking a Customer Support Specialist to establish a support function. This role focuses on ensuring exceptional customer experiences while troubleshooting inquiries and collaborating with various departments. Ideal for candidates with B2B SaaS experience and strong communication skills. Join a startup environment with generous benefits and a commitment to customer success.

Qualifications

• 2+ years experience in B2B SaaS or technical customer support.
• Ability to explain complex software clearly.
• Exceptional written communication skills.

Responsibilities

• Respond to customer inquiries and troubleshoot technical issues.
• Create help documentation and support processes.
• Work with product and engineering teams to support customers.

Skills

Customer support experience

Technical aptitude

Written communication

Problem-solving mindset

Self-starter

Passion for helping customers

Tools

Intercom

Zendesk

Front

Job description

A leading technology company in San Francisco is seeking a Customer Support Specialist to establish a support function. This role focuses on ensuring exceptional customer experiences while troubleshooting inquiries and collaborating with various departments. Ideal for candidates with B2B SaaS experience and strong communication skills. Join a startup environment with generous benefits and a commitment to customer success.