Senior Technical Support Engineer – SaaS & On-Prem

Clubspeed; Los Angeles, California (CA, MO); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Collaborative work culture

Career growth opportunities

Supportive team

Global presence

Job summary

A global SaaS provider is looking for a Senior Technical Support Agent to address high-impact technical issues in both on-premise and SaaS environments. Candidates must possess a Bachelor’s degree in IT or relevant fields, along with at least 5 years of experience in technical support. Key responsibilities include resolving complex customer issues, providing SQL Server performance support, and troubleshooting RESTful APIs. This full-time role offers the opportunity to work with a dedicated team supporting diverse clients in the experiential venues sector.

Qualifications

• 5+ years of progressive experience in technical support, systems administration, or infrastructure engineering.
• Strong Microsoft SQL Server experience with real-world performance troubleshooting.
• Experience supporting and troubleshooting RESTful APIs and system integrations.

Responsibilities

• Resolve complex customer issues across on-prem and SaaS deployments.
• Own investigations from initial triage through root cause analysis and resolution.
• Provide advanced Microsoft SQL Server support with performance analysis.

Skills

Technical support

Troubleshooting

SQL Server performance tuning

API support and integration

Education

Bachelor’s degree in IT, Computer Science, Engineering

Tools

Postman

curl

Job description

A global SaaS provider is looking for a Senior Technical Support Agent to address high-impact technical issues in both on-premise and SaaS environments. Candidates must possess a Bachelor’s degree in IT or relevant fields, along with at least 5 years of experience in technical support. Key responsibilities include resolving complex customer issues, providing SQL Server performance support, and troubleshooting RESTful APIs. This full-time role offers the opportunity to work with a dedicated team supporting diverse clients in the experiential venues sector.