Remote SaaS Clinical Operations Specialist & Onboarding Lead

Healthie; United States; Remote; USD 85,000 - 103,000; Full time

Job summary

Healthie, a US-based AI-native EHR platform, seeks a customer-focused specialist to deliver best-in-class support for our clinical solutions. You will act as a versatile resource, handling customer questions, troubleshooting, and documentation, and will lead calls with customers and vendors.

You will manage implementation and onboarding for E-Rx, E-labs, and ClaimMD. The ideal candidate has 5–8 years of SaaS implementation and customer support experience, strong technical skills, and excellent

Qualifications

• 5–8 years of SaaS implementation and customer support.
• Technical, with excellent writing skills.
• Experience with clinical software preferred.

Responsibilities

• Deliver best-in-class support for our clinical solutions.
• Operate as a swiss army knife across customer questions, troubleshooting, and documentation.
• Manage implementation and onboarding for E-Rx, E-labs, and ClaimMD.
• Serve as first-line technical support and lead calls with customers and vendors.

Skills

SaaS implementation & support

Strong written communication

Job description

Healthie, a US-based AI-native EHR platform, seeks a customer-focused specialist to deliver best-in-class support for our clinical solutions. You will act as a versatile resource, handling customer questions, troubleshooting, and documentation, and will lead calls with customers and vendors.

You will manage implementation and onboarding for E-Rx, E-labs, and ClaimMD. The ideal candidate has 5–8 years of SaaS implementation and customer support experience, strong technical skills, and excellent