Clinical Operations Specialist (Fully Remote)

Healthie; United States; Remote; USD 85,000 - 103,000; Full time

Job summary

Healthie, a US-based AI-native EHR platform, seeks a customer-focused specialist to deliver best-in-class support for our clinical solutions. You will act as a versatile resource, handling customer questions, troubleshooting, and documentation, and will lead calls with customers and vendors.

You will manage implementation and onboarding for E-Rx, E-labs, and ClaimMD. The ideal candidate has 5–8 years of SaaS implementation and customer support experience, strong technical skills, and excellent

Qualifications

• 5–8 years of SaaS implementation and customer support.
• Technical, with excellent writing skills.
• Experience with clinical software preferred.

Responsibilities

• Deliver best-in-class support for our clinical solutions.
• Operate as a swiss army knife across customer questions, troubleshooting, and documentation.
• Manage implementation and onboarding for E-Rx, E-labs, and ClaimMD.
• Serve as first-line technical support and lead calls with customers and vendors.

Skills

SaaS implementation & support

Strong written communication

Job description

• Deliver best-in-class support for our clinical solutions.
• Operate as a swiss army knife across customer questions, troubleshooting, and documentation.

About the work:

• Manage implementation and onboarding for E-Rx, E-labs, and ClaimMD.
• Serve as first-line technical support and lead calls with customers and vendors.

About you:

• Bring 5-8 years of implementation and customer support at a SaaS company.
• Be more technical than most customer-facing pros and an excellent writer.

Details:

• Full-time remote, Monday-Friday 9am-5pm EST.
• Base salary $85,000-$102,500.

Healthie

Healthie is an AI-native, ONC-certified EHR platform that powers modern outpatient healthcare for over 40,000 providers. The company is profitable, has raised $42M, and fosters a fast-paced, customer-obsessed culture that leverages AI to improve care delivery.