Senior SaaS Solutions Architect – Data & Calculations

Remote; San Francisco (CA); Remote; USD 110,000 - 170,000; Full time

Job summary

CaptivateIQ is seeking a Senior Technical Solutions Consultant to be a key member of our Global Support team. You will solve complex technical challenges, own critical issues, and collaborate with Engineering and Product to drive improvements.

You will mentor peers, analyze data models and calculation logic, and communicate progress clearly to customers and teams across time zones. The role requires strong analytical skills and a customer‑first mindset.

Qualifications

• 5+ years in a technical, customer-facing role with B2B SaaS.
• Experience with data modeling, complex calculations, or configurable business logic.
• Proficiency with Excel and data tools; strong SQL/BI experience.
• Excellent communication and problem-solving; able to work cross-functionally.

Responsibilities

• Develop deep expertise in CaptivateIQ’s platform, data structures, and calculation capabilities to effectively troubleshoot complex issues and help customers get the most out of the product.
• Own and resolve complex customer issues that require in-depth technical investigation, root cause analysis, and collaboration across teams to deliver effective, lasting solutions.
• Apply advanced technical expertise to evaluate customer data models, calculation logic, and data flows, identifying configuration gaps, dependencies, and inconsistencies that impact calculation accuracy and expected outcomes.
• Clearly communicate technical issues, investigation progress, and resolutions to customers and internal teams, adapting the level of detail to the audience.
• Partner with Product, Engineering, and Customer Success to identify recurring technical issues, share customer feedback, and drive improvements that prevent problems from recurring.
• Lead or significantly contribute to initiatives that enhance support processes, tools, internal documentation, and knowledge sharing to ensure team scalability and efficiency.
• Ability to work a scheduled shift aligned with European, US Eastern, or US Pacific business hours as part of our global Support team. Shift assignments may vary based on team coverage needs.

Skills

Customer-facing

Analytical thinking

Data modeling

Cross-functional collaboration

Tools

Excel

Power BI

SQL

Anaplan

Python

Job description

CaptivateIQ is seeking a Senior Technical Solutions Consultant to be a key member of our Global Support team. You will solve complex technical challenges, own critical issues, and collaborate with Engineering and Product to drive improvements.

You will mentor peers, analyze data models and calculation logic, and communicate progress clearly to customers and teams across time zones. The role requires strong analytical skills and a customer‑first mindset.