Senior SaaS Implementation & Delivery Lead

Paymentus; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading payment solutions provider is seeking a full-time role focused on SaaS implementation management. This position requires establishing processes for customer portfolios, driving technical resource efforts, and maintaining customer relations. The ideal candidate will have a Computer Science degree, strong organizational and communication skills, and flexibility to thrive in a complex environment. Experience with Agile project management tools like JIRA and API integrations is crucial for success in this role.

Qualifications

• Experience in managing SaaS implementations.
• Strong understanding of web-based applications and data integration.
• Ability to work in a fast-paced, growing organization.

Responsibilities

• Maintain regular contact with existing customers.
• Become a product expert on configurations.
• Drive the efforts of technical resources in software solutions.

Skills

Customer portfolio management

Product expertise in configurations and data integration

Agile project management

Stakeholder management

Problem resolution

Experience working with technical teams

Reporting and communication

Organizational skills

Education

Computer Science Degree or equivalent experience

Tools

JIRA

API integrations

Job description

A leading payment solutions provider is seeking a full-time role focused on SaaS implementation management. This position requires establishing processes for customer portfolios, driving technical resource efforts, and maintaining customer relations. The ideal candidate will have a Computer Science degree, strong organizational and communication skills, and flexibility to thrive in a complex environment. Experience with Agile project management tools like JIRA and API integrations is crucial for success in this role.